Insights
Snapshots
The Snapshots section of Insights is a dashboard of charts and graphs, designed by our team of payments experts to give you immediate insight into your day-to-day processing capacity and efficiency.
Navigating Snapshots
1
Navigate to Snapshots
Click Snapshots in the main navigation.
2
Set a date range
Use the Date Range filter in the top-right corner of the page to change the time period.
3
Filter out specific transactions
Click Dataset, then select from the following options:
Deduplicate
Deduplicate
Click the toggle, then select the type of transactions you want to deduplicate; the options include Retries and any custom deduplication options you’ve set up.
Pending Transaction
Pending Transaction
Click toggle to remove pending transactions from your data.
All Chargeback & Dispute Statuses
All Chargeback & Dispute Statuses
Click toggle to include the following in all chargeback charts:
- Chargebacks resolved by Visa as Rapid Dispute Resolution
- Chargebacks with the status categories of cancelled, RFI, pre-arbitration, pre-dispute, notification_of_fraud, and pre-compliance
4
Apply filters
To apply a filter to the entire dashboard, click Add Filter, then click a filter in the drop-down menu; select your preferred filter parameters and click Apply Filters.To remove a filter, click the X beside the filter name.
5
Customize your Snapshots dashboard
- The Snapshots dashboard displays five categories at a time; customize which categories appear by clicking the title of any displayed category and selecting another from the drop-down menu
- Each category contains 3 charts at a time; customize which charts appear in that category by clicking the title of a chart and selecting another from the drop-down menu
6
Click a chart to expand it
Click the Expand icon beside any chart to expand it to the size of your browser window. The legend beneath the chart breaks down the values demonstrated above; click a parameter to remove it from the chart. Click Add Filter to apply a filter to this chart; keep in mind, if you then navigate back to the Snapshots dashboard, this filter will remain in place.
7
Export your data
From an expanded chart, click Export to select from the following options:
- Open With… - Select from the available options to view the selected data in a different section of your Pagos Service Panel and continue your analysis.
- Aggregated Data - Download the data displayed in the chart.
- Transaction-Level Data - If you’re subscribed to Data Exports via Puffin, you can download the data for the individual transactions included in the chart. Downloaded data will appear in your Exports page; keep in mind, each report download is subject to your Puffin pricing agreement.
Categories
Snapshots presents your data organized into the following categories:- Approvals & Transactions
- Declines
- Payment Methods
- Cards
- Chargebacks
- Issuers
- Subscription & Stored Credentials
- 3D Secure
- Advanced Authentication
- Refunds
Approvals & Transactions
The Approvals & Transactions category includes the following chart options:Total Approved Value
Total Approved Value
The total value of all attempted transactions in the set time period, broken down by the selected time interval
Approval Rate by Processor
Approval Rate by Processor
The approval rate (number of approved transactions divided by total number of attempted transactions) for each processor, demonstrated across the set time period
Attempted Value by MID
Attempted Value by MID
The total value of all attempted transactions in the set time period, broken down by your individual MIDs
Average Order Value by MID
Average Order Value by MID
The average order value for each of your MIDs, demonstrated across the set time period
Attempted Value by Month
Attempted Value by Month
The total value of all attempted transactions in the last 12 months, broken down by month
Attempted Value by Issuing Country
Attempted Value by Issuing Country
The total value of all attempted transactions in the set time period, broken down by issuing country
Declines
The Declines category includes the following chart options:Decline Code Count per Processor
Decline Code Count per Processor
The count of declined transactions-both in total and per decline code-in the set time period, broken down by processor
Share of Decline Count by Decline Code
Share of Decline Count by Decline Code
Declined Value by Transaction Status
Declined Value by Transaction Status
The total value of all declined transactions in the set time period, broken down by transaction status
Declined Value by Decline Code
Declined Value by Decline Code
The total value of all declined transactions in the set time period, broken down by decline code
Decline Rate by Processor
Decline Rate by Processor
The decline rate (number of declined transactions divided by total number of attempted transactions) for each processor, demonstrated across the set time period
Payment Methods
The Payment Methods category includes the following chart options:Attempted Value by Payment Method
Attempted Value by Payment Method
The value of attempted transactions-both in total and per payment method—in the set time period, broken down by the selected time interval
Approval Rate by Payment Method
Approval Rate by Payment Method
The approval rate (number of approved transactions divided by total number of attempted transactions) for each payment method, demonstrated across the set time period
Total Attempted Value by Payment Method
Total Attempted Value by Payment Method
The total value of all attempted transactions in the set time period, broken down by payment method
Decline Code Count per Payment Method
Decline Code Count per Payment Method
The count of declined transactions-both in total and per decline code-in the set time period, broken down by payment method
Average Order Value by Payment Method
Average Order Value by Payment Method
The average order value for each payment method, demonstrated across the set time period
Cards
The Cards category includes the following chart options:Approval Rate by Card Brand
Approval Rate by Card Brand
The approval rate (number of approved transactions divided by total number of attempted transactions) for each card brand, demonstrated across the set time period
Share of Attempted Count by Card Brand
Share of Attempted Count by Card Brand
Total Attempted Value by Card Brand
Total Attempted Value by Card Brand
The total value of all attempted transactions in the set time period, broken down by card brand
Decline Code Count per Card Brand
Decline Code Count per Card Brand
The count of declined transactions-both in total and per decline code-in the set time period, broken down by card brand
Approval Rate by Card Type
Approval Rate by Card Type
The approval rate (number of approved transactions divided by total number of attempted transactions) for each card type, demonstrated across the set time period
Attempted Count by Card Brand and Type
Attempted Count by Card Brand and Type
The count of attempted transactions-both in total and per card type—in the set time period, broken down by card brand
Chargebacks
The Chargebacks category includes the following chart options:Chargeback Rate by Card Brand
Chargeback Rate by Card Brand
The chargeback rate (chargeback count divided by total approved transaction count) for each card brand, demonstrated across the set time period
Share of Chargeback Count by Status Category
Share of Chargeback Count by Status Category
Total Chargeback Value by Processor
Total Chargeback Value by Processor
The total value of all card-based chargebacks processed in the set time period, broken down by processor
Total Chargeback Value by Reason
Total Chargeback Value by Reason
The total value of all card-based chargebacks processed in the set time period, broken down by the chargeback reason code
Share of Chargeback Count by Status
Share of Chargeback Count by Status
Chargeback Rate by Issuing Country
Chargeback Rate by Issuing Country
The chargeback rate (chargeback count divided by total approved transaction count) for each issuing country, demonstrated across the set time period
Chargeback Rate by MID
Chargeback Rate by MID
The chargeback rate (chargeback count divided by total transaction count) for each of your MIDs, demonstrated across the set time period
Dispute Rate by Payment Method
Dispute Rate by Payment Method
The non-card dispute rate (dispute count divided by total transaction count) for each payment method, demonstrated across the set time period
Share of Dispute Count by Status Category
Share of Dispute Count by Status Category
Dispute Rate by MID
Dispute Rate by MID
The non-card dispute rate (dispute count divided by total transaction count) for each of your MIDs, demonstrated across the set time period
Issuers
The Issuers category includes the following chart options:Approval Rate by Issuing Country
Approval Rate by Issuing Country
The approval rate (number of approved transactions divided by total number of attempted transactions) for each issuing country, demonstrated across the set time period
Share of Attempted Count by Issuing Country
Share of Attempted Count by Issuing Country
Attempted Value by Currency
Attempted Value by Currency
The value of attempted transactions-both in total and per presentment currency—in the set time period, broken down by the selected time interval
Approval Rate by Issuing Region
Approval Rate by Issuing Region
The approval rate (number of approved transactions divided by total number of attempted transactions) for each issuing region, demonstrated across the set time period
Attempted Value by Issuing Country
Attempted Value by Issuing Country
The total value of attempted transactions for each issuing country, demonstrated across the set time period
Subscription & Stored Credentials
The Subscription & Stored Credentials category includes the following chart options:Attempted Value by Stored Credential
Attempted Value by Stored Credential
The total value of all attempted transactions in the set time period, broken down by stored credential
Share of Attempted Count by Stored Credential
Share of Attempted Count by Stored Credential
Share of Attempted Count by Network Token
Share of Attempted Count by Network Token
Average Order Value by Stored Credential
Average Order Value by Stored Credential
The average order value for each stored credential, demonstrated across the set time period
Attempted Count by Stored Credential and Network Token
Attempted Count by Stored Credential and Network Token
The count of attempted transactions in the set time period made with a PAN or network token, broken down by stored credential
3D Secure
The 3D Secure category includes the following chart options:Approval Rate by 3DS Version
Approval Rate by 3DS Version
The approval rate (number of approved transactions divided by total number of attempted transactions) for each 3DS version, demonstrated across the set time period
Share of Attempted Count by 3DS Version
Share of Attempted Count by 3DS Version
Decline Code Count per 3DS Version
Decline Code Count per 3DS Version
The count of declined transactions-both in total and per decline code-in the set time period, broken down by 3DS Version
Attempted Count by 3DS Version
Attempted Count by 3DS Version
The count of attempted transactions-both in total and per 3DS version—in the set time period, broken down by the selected time interval
Share of Attempted Count by 3DS Response
Share of Attempted Count by 3DS Response
Advanced Authentication
The Advanced Authentication category includes the following chart options:Approval Rate by CVV Flag
Approval Rate by CVV Flag
The approval rate (number of approved transactions divided by total number of attempted transactions) for each CVV flag, demonstrated across the set time period
Attempted Count by CVV Flag
Attempted Count by CVV Flag
The count of attempted transactions-both in total and per CVV flag—in the set time period, broken down by the selected time interval
Decline Code Count per CVV Flag
Decline Code Count per CVV Flag
The count of declined transactions-both in total and per decline code-in the set time period, broken down by CVV flag
Approval Rate by AVS Line Code
Approval Rate by AVS Line Code
The approval rate (number of approved transactions divided by total number of attempted transactions) for each AVS line code, demonstrated across the set time period
Attempted Count by AVS Line Code
Attempted Count by AVS Line Code
The count of attempted transactions-both in total and per AVS line code—in the set time period, broken down by the selected time interval
Decline Code Count per AVS Line Code
Decline Code Count per AVS Line Code
The count of declined transactions-both in total and per decline code-in the set time period, broken down by AVS line code
Approval Rate by AVS Postal Code
Approval Rate by AVS Postal Code
The approval rate (number of approved transactions divided by total number of attempted transactions) for each AVS postal code, demonstrated across the set time period
Attempted Count by AVS Postal Code
Attempted Count by AVS Postal Code
The count of attempted transactions-both in total and per AVS postal code—in the set time period, broken down by the selected time interval
Decline Code Count per AVS Postal Code
Decline Code Count per AVS Postal Code
The count of declined transactions-both in total and per decline code-in the set time period, broken down by AVS postal code
Refunds
The Refunds Category includes the following chart options:Total Refund Count
Total Refund Count
The total count of all refunded transactions in the set time period, broken down by the selected time interval
Refund Rate by Processor
Refund Rate by Processor
The refund rate (number of refunded transactions divided by total number of processed transactions) for each processor, demonstrated across the set time period
Total Refund Value by MID
Total Refund Value by MID
The total value of all refunded transactions in the set time period, broken down by MID
Refund Rate by Payment Method
Refund Rate by Payment Method
The refund rate (number of refunded transactions divided by total number of processed transactions) for each payment method, demonstrated across the set time period
Refund Count by Status
Refund Count by Status
The count of refunded transactions-both in total and per refund status—in the set time period, broken down by the selected time interval
Snapshot filters
At this time, you can only apply the Processor filter option, which allows you to filter your data down to the processor, data source name, or MID level.Open With…
An expanded Snapshot chart is a good starting point for identifying areas of concern in your payments data. To dig in further, you can seamlessly navigate to another area of the Pagos Service Panel and view the same data from a different angle. To do so, click Export, then select from the following options under Open with:Charts
Charts
Open Charts with a custom visualization of the exact same data. Charts has more features for data manipulation, including additional filter options and chart styles, and you can save your chart for future use.
Events
Events
Open the Events page to view the exact transaction events behind the data in your Snapshot chart.