
Navigating Events
1
Navigate to Events
Click Events in the main navigation.
2
Select a tab
Click the desired tab at the top of the page to explore events for Transactions, card Chargebacks, non-card Disputes, or Refunds.
3
Set date range
Use the Date Range filter in the top-right corner of the page to select the time period you want to view events for.
4
Apply filters
To apply a filter, click Add Filter above the chart, then click a filter in the drop-down menu; select your preferred filter parameters and click Apply Filters. To remove a filter, click the X beside the filter name.
5
Adjust the dataset
Click Dataset to filter out duplicate or pending transactions:
- Click the Deduplicate toggle to turn on this filter, then select the type of transactions you want to deduplicate; the options include Retries and any custom deduplication options you’ve set up. This option is only available in the Transactions tab.
- Click the Pending Transactions toggle to remove pending transactions from your events data.
6
Search by Processor ID
To search for specific events in any given tab, type the processor ID into the search bar, then press Enter.
7
Select an event to learn more
Click on a single event to open a Details page containing additional information on the event.The details for an event in the Chargebacks, Disputes, or Refunds tabs will contain a Pagos Transation ID, identifying the original transaction associated with that event. Click this value to view the details for that specific transaction.
Events Filters
At this time, you can apply the following filters to the Events page:- Processor
- Card Brand
- Card Type
- Payment Method Type
- Stored Credential
- Transaction Response Code (i.e. decline codes)
- Transaction Size
Event Details Page
The Details page for a given event contains all the information we’ve ingested from your data connections about that event, organized into the following categories:- Transaction Details - Transaction response code, CVV code, stored credential, and more
- Processor Details - Data connection, MID, and processor transaction ID
- Payment Method Details - Payment method type, issuer country, BIN (if applicable), and more
- Costs & Fees - Transaction-level fee information