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Data Platform Events
After you identify a pattern, trend, or anomaly in your payments performance, your next step is identifying the “why.” To do so, you need to drill down to the exact transactions associated with the concerning change. With Events, you have instant access to transaction-level insights, allowing you can unlock a new level of insight and control over your payments.
1

Navigate to Events

Click Events in the main navigation.
2

Select a tab

Click the desired tab at the top of the page. Options include:
View approval and decline events from across your connected processors. This tab doesn’t include verifications.
View card-based chargeback events from across your connected processors.
By default, the Chargebacks Events tab excludes the following data:
  • All non-card-based disputes
  • SEPA chargebacks
  • Chargebacks that result in Rapid Dispute Resolution
  • Chargebacks with the status categories of cancelled, RFI, pre-arbitration, pre-dispute, notification_of_fraud, and pre-compliance; see step 6 below to add these back in
View non-card dispute events from across your connected processors.
By default, the Disputes Events tab excludes the following data:
  • All card-based chargebacks
  • Card-funded PayPal transactions
  • Disputes that result in Rapid Dispute Resolution
  • Disputes with the status categories of cancelled, RFI, pre-arbitration, pre-dispute, and notification_of_fraud; see step 6 below to add these back in
View refund events from across your connected processors.
View verification events from across your connected processors.
3

Set date range

Use the Date Range filter in the top-right corner of the page to select the time period you want to view events for.
4

Customize the table columns

Click … in the top-right corner of the table. Visible Columns lists the columns that appear in your Events table. Available Columns lists all potential column options you can configure.
  • Drag and drop the options under Visible Columns to rearrange their order.
  • Click on an option under Available Columns to add it to the Visible Columns list.
  • Click the X beside an option name to remove it from your Visible Columns list.
  • Click Apply to save your column configurations.
Your column configurations are specific to your Pagos account. Each member of your Organization can configure their own Events tables.
5

Apply filters

To apply a filter, click Add Filter above the chart, then click a filter in the drop-down menu; select your preferred filter parameters and click Apply Filters. To remove a filter, click the X beside the filter name.
6

Search

To search for specific events in any given tab, type the event ID (e.g. Transaction ID, Refund ID, etc.) or Order ID into the search bar, then press Enter.
7

Select an event to learn more

Click on a single event to open a Details page containing additional information on the event.The details for an event in the Chargebacks, Disputes, or Refunds tabs will contain a Pagos Transation ID, identifying the original transaction associated with that event. Click this value to view the details for that specific transaction.
8

Export event data

If you’re subscribed to Transaction-Level Data Exports, click Export, then click Transaction-Level Data to download your complete event data. Downloaded events appear in your Exports page; keep in mind, each report download is subject to your pricing agreement.

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Column Options

You can select from the following column options when customizing the Events table on any tab:
  • Amount
  • Date
  • Processor
  • Data Connection
  • MID
  • BIN
  • Issuing Bank
  • Issuing Country
  • Card Brand
  • Card Type
  • Payment Method
  • Stored Credential
  • Presentment Currency
  • Order ID
  • Soft Descriptor
  • Transaction Response Code
  • Transaction Status
  • Any Custom Dimensions added to your Pagos Organization

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Event Details Page

The Details page for a given event contains all the information we’ve ingested from your data connections about that event, organized into the following categories:
  • Event Details - Response code, CVV code, status, stored credential, network advice, acquirer reference number, and more (available details depends on the event type)
  • Processor Details - Data connection, MID, and processor transaction ID
  • Payment Method Details - Payment method type, issuer country, BIN (if applicable), and more
  • Settlement Information - Settlement type, amount, and date; available only for transactions processed through Adyen and Chase
  • Costs & Fees - Transaction-level fee information
  • Additional Data - Confirmation if the associated transaction was refunded or disputed, the retry attempt (if provided), the soft descriptor, and the POS Entry Mode
  • Custom Dimensions - The custom dimensions you’ve created for sorting your data in Pagos