Navigating Events
1
Navigate to Events
Click Events in the main navigation.
2
Select a tab
Click the desired tab at the top of the page to explore events for Transactions, card Chargebacks, non-card Disputes, Refunds, or Verifications.
3
Set date range
Use the Date Range filter in the top-right corner of the page to select the time period you want to view events for.
4
Customize the table columns (Transactions tab only)
Click … in the top-right corner of the table. Visible Columns lists the columns that appear in your Transaction Events table. Available Columns lists all potential column options you can configure.
- Drag and drop the options under Visible Columns to rearrange their order.
- Click on an option under Available Columns to add it to the Visible Columns list.
- Click the X beside an option name to remove it from your Visible Columns list.
- Click Apply to save your column configurations.
Your column configurations are specific to your Pagos account. Each member of your Organization can configure their own Transaction Events table.
5
Apply filters
To apply a filter, click Add Filter above the chart, then click a filter in the drop-down menu; select your preferred filter parameters and click Apply Filters. To remove a filter, click the X beside the filter name.
6
Adjust the dataset
Click Dataset to filter out duplicate or pending transactions:
- Click the Deduplicate toggle to turn on this filter, then select the type of transactions you want to deduplicate; the options include Retries and any custom deduplication options you’ve set up. This option is only available in the Transactions tab.
- Click the Pending Transactions toggle to remove pending transactions from your events data.
7
Search
To search for specific events in any given tab, type the event ID (e.g. Transaction ID, Refund ID, etc.) or Order ID into the search bar, then press Enter.
8
Select an event to learn more
Click on a single event to open a Details page containing additional information on the event.The details for an event in the Chargebacks, Disputes, or Refunds tabs will contain a Pagos Transation ID, identifying the original transaction associated with that event. Click this value to view the details for that specific transaction.
9
Export event data
If you’re subscribed to Transaction-Level Data Exports, click Export, then click Transaction-Level Data to download your complete event data. Downloaded events appear in your Exports page; keep in mind, each report download is subject to your pricing agreement.
Transaction Events: Column Options
You can select from the following column options when customizing the Events table on the Transactions tab:- Amount
- Date
- Processor
- Data Connection
- MID
- BIN
- Issuing Bank
- Issuing Country
- Card Brand
- Card Type
- Payment Method
- Stored Credential
- Presentment Currency
- Order ID
- Soft Descriptor
- Transaction Response Code
- Transaction Status
Event Details Page
The Details page for a given event contains all the information we’ve ingested from your data connections about that event, organized into the following categories:- Event Details - Response code, CVV code, status, stored credential, network advice, acquirer reference number, and more (available details depends on the event type)
- Processor Details - Data connection, MID, and processor transaction ID
- Payment Method Details - Payment method type, issuer country, BIN (if applicable), and more
- Settlement Information - Settlement type, amount, and date; available only for transactions processed through Adyen and Chase
- Costs & Fees - Transaction-level fee information
- Additional Data - Confirmation if the associated transaction was refunded or disputed, the retry attempt (if provided), the soft descriptor, and the POS Entry Mode