| Chargeback Status Code (Integer) | Short Code | Description | Chargeback Status Category |
|---|---|---|---|
| 400 | dispute_open | The chargeback, retrieval, or pre-arb has been issued and no action has been taken yet | CHARGEBACK_OPEN_NEEDS_RESPONSE |
| 401 | dispute_accepted | You have opted out of providing evidence for the chargeback or pre-arb | CHARGEBACK_LOST_ACCEPTED |
| 402 | dispute_evidence_sent | Evidence has been provided and is under consideration | CHARGEBACK_PENDING_EVIDENCE_SENT |
| 403 | dispute_expired | The reply-by date to submit evidence has passed and you have forfeited their right to respond to the case; this includes disputes that were accepted on your behalf because no response was submitted | CHARGEBACK_LOST_ACCEPTED |
| 404 | dispute_won | The bank evaluated the dispute and ruled in your favor | CHARGEBACK_WON_DEFENDED |
| 405 | dispute_lost | The bank evaluated the dispute and ruled in the customer’s favor | CHARGEBACK_LOST_ACCEPTED |
| 406 | dispute_charge_refunded | The disputed charge has been refunded | CHARGEBACK_WON_DEFENDED |
| 407 | rfi_open | Request for information; the customer does not recognize the charge, so the issuer requests more information about it | RFI |
| 408 | rfi_evidence_sent | You responded to the RFI and submitted the evidence | RFI |
| 409 | rfi_closed | The RFI process is completed | RFI |
| 410 | notification_of_fraud | Notification of fraud activity; this is not a chargeback | NOTIFICATION_OF_FRAUD |
| 411 | notification_of_chargeback_open | Notification that the issuer has initiated a chargeback | CHARGEBACK_OPEN_NEEDS RESPONSE |
| 412 | notification_of_chargeback_undefended | Notification that the issuer has initiated a chargeback; the chargeback is undefended | CHARGEBACK_OPEN_NEEDS RESPONSE |
| 413 | rfi_evidence_sent | You responded to the RFI and submitted evidence | RFI |
| 414 | second_cb_lost | The bank ruled in the customer’s favor on second chargeback | PRE-ARBITRATION |
| 9999 | unknown | Unknown | UNKNOWN |
| 415 | case_closed | Case closed | CASE_CLOSED |
| 416 | eligible_for_appeal | You are eligible to appeal | ELIGIBLE_FOR_APPEAL |
| 417 | waiting_for_response | Evidence has been provided and is under consideration | CHARGEBACK_PENDING_EVIDENCE_SENT |
| 418 | dispute_reversal | The bank reversed the dispute | CHARGEBACK_WON_DEFENDED |
| 419 | dispute_won_partial | You won a portion of the disputed charge | CHARGEBACK_WON_PARTIAL |
| 420 | unknown_status_chargebackExternally | Chargeback externally | CHARGEBACK_EXTERNALLY_NO_STATUS |
| 421 | pre-arbitration_requested | Pre-arbitration requested or in pending stage | PRE-ARBITRATION |
| 422 | pre_arbitration_won | Pre-arbitration accepted by the issuer | PRE-ARBITRATION |
| 423 | pre_arbitration_lost | Pre-arbitration denied by the issuer | PRE-ARBITRATION |
| 424 | rfi_expired | The request for information (RFI) reply-by date to submit documentation passed | RFI |
| 425 | rfi_accepted | The merchant opted out of providing evidence for the RFI | RFI |
| 426 | pre_arbitration_expired | The reply-by date to submit evidence passed and the merchant forfeited their right to respond | PRE-ARBITRATION |
| 427 | pre_arbitration_accepted | The merchant opted out of providing evidence for the pre-arbitration | PRE-ARBITRATION |
| 428 | no_value_provided | Pagos didn’t receive a value from the processor | NO_VALUE_PROVIDED |
| 429 | unreadable_value | Pagos received a value from the processor we can’t interpret (e.g. test1234) | UNREADABLE_VALUE |
| 430 | chargeback_cancelled | Chargeback was cancelled | CHARGEBACK_CANCELLED |
| 431 | second_cb_open | Second chargeback has been opened and no action has been taken yet. | PRE-ARBITRATION |
| 432 | pre_compliance_open | A pre-compliance chargeback has been opened and no action has been taken yet. | PRE-COMPLIANCE |
| 434 | second_cb_won | The bank ruled in your favor on second chargeback. | PRE-ARBITRATION |
Chargeback Status Codes