Chargeback Status Category Codes

Pagos

Pagos provides the data platform and tools you need to build, monitor, and optimize your payments processing. Turn your payments data into a strategic asset for identifying opportunities to increase revenue, decrease costs, fight fraud, and delight customers.

Getting Started with Pagos

Data Connections

Data Ingestion Services

The Pagos Data Ingestion Services

Domains & IP Addresses

Pagos Domains and IP Addresses

Managing Your Account

Managing Your Pagos Account

Request detailed bank and market data for the payment cards your customers transact with.

Getting Started with BIN Data

Getting Started with Parrot BIN Data

BIN Data UI

Parrot BIN Data UI

Integrations

Parrot BIN Data Integrations

Batched BIN Data

Getting Started with Parrot Batch BIN Data

If you subscribe to Peacock, you can access the **Visualizations** portion of the Pagos Service Panel. This data aggregation and visualization platform provides you with the self-service business intelligence you need to track the health of your payments ecosystem.

Getting Started

Getting Started With Pagos Visualizations

The Metrics section of Visualizations provides a high-level view of the payment metrics we deem most important for any business.

Metrics

The Charts section of Visualizations grants you the flexibility to build custom data visualizations.

Charts

The Opportunities page under Visualizations breaks out segments of your payments data for which we can identify opportunities to lower your overall costs.

Opportunities

The Risks section of Visualizations helps you monitor data relevant to risk management. 

Risks

The Costs section of Visualizations demonstrates your payments costs over time, helping you identify the sources of the biggest drains on your revenue.

Costs

The Data Enrichment section of your Pagos Service Panel provides you with added context regarding the payments data you import into Pagos.

Data Enrichment

Use built-in filters to refine your aggregated payments data by properties like processor, card brand, currency, and more. You can combine filters to view specific segments of data.

Data Filters

Visualizations Data Filters

Alerts

Getting Started With Toucan Network Tokenization

Getting Started With Loon Account Updater

Getting Started With Exports

Getting Started With Pagos Data Exports

Getting Started With Benchmarking

Getting Started With Pagos Benchmarking

Benchmarking Within Visualizations

Card Payment Lifecycle

The Chargeback Lifecycle

Interchange

Issuing Banks

3D Secure

The Durbin Amendment

The Durbin Amendment (US Only)

Labeling Transactions with Soft Descriptors and Metadata

The Stored Credential Field

Transaction Retry Deduplication

Pagos Data Dictionary

AVS Response Codes

CVV Check Response Codes

Disbursement Response Codes

3DS Response Codes

Stored Credential Response Codes

Transaction Status Codes

Data Ingestion API Overview

Pagos Data Ingestion API Overview

Enrichment API Overview

SFTP Batch Data Ingestion

Transactions

Refunds

Disputes

Disbursements

Fees

Enrichment: One Data Connection

Enrichment: All Transactions

Healthcheck

BIN Data Tools

Pagos BIN Data Tools

Account Updater Tools

Pagos Account Updater Tools

Tokenization Overview

Toucan Tokenization Overview

Authentication

Toucan Authentication

Error Handling

Toucan API Error Handling

Testing

Toucan Testing

Fetch account metadata associated with the given token

Fetch Account Data

Fetch Asset

Delete a Token

Resumes a Suspended Token

Suspends an Active Token

Tokenize a PAN

Get Token Status

Create a Cryptogram

Latest updates and improvements to the Pagos products

Changelog

Chargeback Status Category Code (Integer)	Short Code	Description
451	RFI	Request for information
452	CHARGEBACK_OPEN_NEEDS_RESPONSE	Chargeback open
453	CHARGEBACK_PENDING_EVIDENCE_SENT	Chargeback pending; evidence was sent
454	CHARGEBACK_LOST_ACCEPTED	Chargeback was lost/accepted
455	CHARGEBACK_WON_DEFENDED	Chargeback won/defended
456	NOTIFICATION_OF_FRAUD	Notification of fraud
457	CASE_CLOSED	Chargeback case closed
458	ELIGIBLE_FOR_APPEAL	Chargeback eligible for appeal
459	CHARGEBACK_WON_PARTIAL	Chargeback partially won
460	CHARGEBACK_EXTERNALLY_NO_STATUS
461	PRE-ARBITRATION	Pre-arbitration, arbitration, or second chargeback
462	NO_VALUE_PROVIDED	Pagos didn’t receive a value from the processor
463	UNREADABLE_VALUE	Pagos received a value from the processor that we can’t interpret (e.g. test1234)
464	CHARGEBACK_CANCELLED	Chargeback was cancelled
9999	UNKNOWN	Unknown

Data & Response Codes

Data Ingestion

BIN Database

Account Updater

Toucan Tokenization

Chargeback Status Category Codes