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Documentation Index

Fetch the complete documentation index at: https://docs.pagos.ai/llms.txt

Use this file to discover all available pages before exploring further.

The Home section in Insights
Log into Pagos Insights and immediately review your overall payments health on the Home page. Here you’ll find:

Favorite Charts

After you create and save a custom data visualization or Collection in the Charts section of Pagos Insights, you can click the star icon to favorite it. Your Favorites appear at the top of the main Charts page for easy access. These same Favorites also appear on the Home page, giving you immediate access to the data most important to your team. Use the navigational icons in the top right corner of the chart to scroll horizontally through each visual. Keep in mind, if you favorite a Collection, each individual chart in that Collection will appear on the Home page.

Cost Health

Payment processing costs are complex and can be broken down by many fee type categories, subcategories, and codes. The Cost Health section of the Home page identifies the exact segments of your overall costs that require your attention. It’s broken into two sections: Fee Increases and New Fees.

Fee Increases

Fee Increases identifies any anomalous increase of monthly fees in a single subcategory for one of your connected processors. This ensures you never miss an issue impacting one segment of your payment processing volume, even when such changes aren’t obvious in your total cost figures. On the 20th of every month, we automatically review your payment processing fees from the previous month, broken down by fee subcategory for each processor. If any fee subcategory-processor combination increases beyond established trends from the prior three months, it’ll appear under Cost Health along with the percentage fee increase month-over-month. Click the notification to navigate to the Fees by Subcategory dashboard, already filtered to the relevant processor and fee subcategory, where you can dig further into your fee data. Keep in mind the following:
  • Before Pagos can start analyzing your fee data for sudden increases, we must ingest at least three months of your cost data. Fee Increases will activate on the 20th of your fourth month with Pagos.
  • We review your cost data for the previous month on the 20th of the current month (i.e. on March 20th, we review costs from February); this ensures we’ve ingested all cost data from last month before we analyze any cost changes.
  • You’ll only receive a Fee Increase notification when both the fee amount and the ratio of fees to attempted transactions increases beyond historical norms. In other words, if fees increase proportionally with an increase in transaction volume, you won’t hear about it.
  • We won’t review a fee subcategory-processor combination if the total fees for that processor are less than $5,000/month or total fees in the subcategory are less than $1,000.
This feature doesn’t account for:
  • Fee adjustments
  • Fees in the fee category of informational_data
  • Unclassified fee types
  • Volatile fees with inconsistent historical patterns

New Fees

New Fees identifies the newest payment processing fees you’ve faced in the last 30 days. These are the same fees surfaced by the New Fee toggle on the Fees and Interchange & Assessment Dashboards. Learn more about how we define new fees in the Costs guide.

Alerts Summary

The Alerts section of the Home page identifies how many alerts Pagos AI generated in the last seven days. Click to open the full list of alerts, including the metrics reviewed and the number of days since we flagged each anomaly in your payments data. Click an alert to navigate to the Alerts Metric Details page and learn more about the anomaly.

New Pagos Features

Whenever we release a new major feature, page, or dashboard within Pagos Insights, we’ll highlight it on the Home page. Click the announcement to navigate to the impacted dashboard and test it out for yourself!