Metrics
Declines
Perform a daily healthcheck of your declined transaction data in this high-level dashboard.
Navigating Declines
To explore the Declines Metrics pages:1
Navigate to Declines
Click Metrics in the main navigation, then click Declines.
2
Select a tab
Each tab represents a different metric relevant to your declined transaction data. Click a tab to view a graph of the associated metric over the last seven days. Your options include:
Decline Rate
Decline Rate
The percentage of total attempted transactions declined; calculated by dividing the total number of declines by the total number of attempted transactions; the bar lists in this tab show declined transaction count
Declined Transactions
Declined Transactions
The total number of declined transactions in a given time period
Declined Value
Declined Value
The total combined value of all declined transactions in a given time period
3
Set a date range
Use the Date Range filter in the top-right corner of the page to change the time period.
4
Filter out specific transactions
Click Dataset, then select from the following options:
Deduplicate
Deduplicate
Click the toggle, then select the type of transactions you want to deduplicate; the options include Retries and any custom deduplication options you’ve set up.
Pending Transaction
Pending Transaction
Click toggle to remove pending transactions from your data.
5
Compare to previous period
Click the Compare to Previous Period toggle to view the value of that metric in the chosen time period side-by-side with that of the previous period, including the total or percent change in that value from one period to the next.
6
Apply additional settings to the chart
Click Options, then select from the following (availability varies by metric):
- Frame Relevant Range - Zoom in on the relevant range of values on the y-axis
- View Distribution - Adjust the chart to show the percent distribution of your data across a set of parameters; this option only appears for count and value tabs when using Focus mode
7
8
Ask Pagos AI to analyze your data
From the Decline Rate tab, click Analyze Data to request a data summary from Pagos AI. The summary includes a full analysis of the data in the main graph and suggested next steps for researching potential issues.
9
Export your data
Click Export to select from the following options:
- Open With… - Select from the available options to continue your analysis in a different section of your Pagos Service Panel.
- Aggregated Data - Download the data displayed in the chart. If you’ve filtered or focused your data to any particular dimensions or parameters, these customizations will be reflected in the exported data.
- Transaction-Level Data - If you’re subscribed to Data Exports via Puffin, you can download the data for the individual transactions included in the chart. Downloaded charts will appear in your Exports page; keep in mind, each report download is subject to your Puffin pricing agreement.
Bar Lists
You can use bar lists on the Declines page to identify how different segments of your business are impacted by declines. Click on a parameter in any graph to filter all graphs on the page to only show transactions that fit the chosen parameter. The available bar lists include:- Decline Code
- Decline Category
- Processor
- Data Connection
- MID
- Payment Method
- Card Type
- Card Brand
- Stored Credential
- Customer Country
- Issuer Country
- BIN
- Issuer