The Charts section of your Peacock Service Panel grants you the flexibility to build custom data visualizations. Monitor and visualize any payment metric, broken down by the dimensions you’re most concerned about, in whatever chart style meets your business needs. Fully customize your own charts to dive deep into the KPIs or customer segments most important to your company!

Creating New Charts

To build a new chart:

1. Click Charts in the main navigation
2. Click the arrow beside New Chart, then select from the available chart templates. To create a completely new chart from scratch, click New Chart.
3. Use the Date Range filter in the top-right corner of the page to select the time period you want to view data for.
4. Click Metric, then select a payments data metric from the drop-down to populate your chart.
5. Click Dimension, then select a dimension to break down your chosen metric by in the chart. Keep in mind, the metric determines what options appear in this menu; for example, a dispute-relevant dimension like Dispute Reason only appears when you select a dispute metric (e.g. Dispute Count).
6. Click View, then select how you want to visualize the data. The View option you select determines the type of chart created.
7. The legend beneath the chart breaks down the values demonstrated above. Click a parameter to remove it from the chart.
8. To apply a filter to the displayed data, click Add Filter above the chart, then click a filter in the drop-down menu; select your preferred filter parameters and click Apply Filters. To remove a filter, click the X beside the filter name.
9. Click Save to save your custom chart for future use.

Check out our demonstration of how to use Charts on the Pagos YouTube channel.

Templates

If you're not sure where to start when customizing your own data visualization, use a Pagos chart template! While on the main Charts page, click the arrow beside New Chart to open the menu of template categories. Click a category to select from the template options. The categories and templates include:

• Declines & Retries
  • Declines by Decline Code - View a breakdown of your declined transactions by the assigned decline code to discover why your transactions aren't being approved
  • Share of Declines by Decline Code - View distribution of your declines across your most common declines codes
  • Average Order Value by Decline Code - Uncover the average value of declined transactions broken down by the assigned decline code
  • Transaction Retry Attempts (Adyen Only) - Visualize the extent of Adyen's transaction retry attempts
• Currencies & Countries
  • Transaction Count by Presentment Currency - See which currencies your customers prefer to pay with
  • Average Order Value by Customer Country - Uncover which currencies create the largest order sizes
  • Average Order Value by Presentment Currency - Find which countries create the largest order sizes
• Payment Methods
  • Average Order Value by Payment Method - Find the payment methods that create the largest order sizes
• Subscriptions
  • Approval Rate: Card Number vs Network Token - Discover if your approval rate higher with card primary account numbers (PANs) or network tokens
• Advanced Verification Methods
  • Approval Rate for 3D Secure Transactions - Measure the impact of 3D Secure on your approval rate
  • Approval Rate per CVV Flag - View the impact of CVV flags on approval rate
  • Transaction Count by AVS Postal Flag - View the correlation between AVS flags and transaction volume
  • Share of 3D Secure Transactions - The percentage of your transactions that were went through 3D Secure

Metric Options

You can build custom charts using the following metric options:

• Average Order Value - The average amount of money each customer spends per transaction; calculated by dividing the total revenue received by the total number of orders processed
• Transaction Count - The total number of attempted transactions processed
• Transaction Value - The total value of all attempted transactions processed
• Approval Rate - The percentage of transactions processed that were ultimately approved; calculated by dividing the total number of approved transactions by the total number of attempted transactions
• Approved Transaction Count - The total number of approved transactions
• Approved Transaction Value - The total value of all approved transactions
• Decline Rate - The percentage of total attempted transactions that were ultimately declined; calculated by dividing the total number of declines by the total number of attempted transactions
• Declined Transaction Count - The total number of declined transactions
• Declined Transaction Value - The total value of all declined transactions
• Chargeback Average Order Value - The average order amount disputed by your customers
• Chargeback Rate - This month's chargeback count divided by this month's attempted transaction count for your entire transaction volume
• Chargeback Count - The total number of successful card-based chargebacks processed in a given time period
• Chargeback Value - The total combined value of all successful card-based chargebacks processed in a given time period
• Dispute Rate - The percentage of non-card transactions for which customers issued disputes, calculated by dividing this month’s dispute count by this month's transaction count
• Dispute Count - The total number of non-card transactions that customers filed a dispute for
• Dispute Value - The total value of non-card transactions that customers filed a dispute for in a given time period
• Refund Rate - The percentage of total transactions successfully refunded in a given time period; calculated by dividing the total number of refunds processed by the total number of transactions
• Refund Count - The total number of successful refunds processed in a given time period
• Refund Value - The total combined value of all successful refunds processed in a given time period

Dimension Options

The dimension you select determines how the chart breaks down the chosen metric. For example, if you choose Processor, the chart will show your metric broken down across each of your processors. Keep in mind, the metric determines the available dimension options.

Choose from the following dimension options, organized into categories in the Dimensions drop-down menu:

• Data Connection
  • Processor
  • MID
• Payment Method
  • Card Brand
  • Card Type
  • Payment Method Type
  • Network Tokens - Groups transactions by those processed with network tokens (true) vs. PANs (false); transactions that don’t include this data appear in the no_value_provided category
  • Stored Credential
• Dispute
  • Presentment Currency
  • Dispute Reason - Reason for non-card dispute
  • Dispute Status
• Chargebacks
  • Currency
  • Chargeback Reason
  • Chargeback Status
• Transaction
  • Presentment Currency - The currency a transaction was made in
  • Transaction Status
  • Transaction Response Code - The response code assigned to a transaction; all approved transactions appear under approved, while declines are broken down by decline code
  • Adyen Retry Attempt - Adyen retries some failed transaction attempts based on their own internal logic. Peacock only counts the final attempt of a retried Adyen transaction in your ingested data, tagging it with a custom flag indicating the total number of times Adyen attempted the transaction (e.g. initial_attempt, second_attempt, etc).
• Customer
  • Customer Country
  • Customer Region
  • Device Data Captured
• Card Product
  • Card Product Name
• Issuer
  • Issuing Country
  • Issuing Region
• CVV/AVS
  • CVV
  • AVS Line Code
  • AVS Postal Code
• 3D Secure
  • 3DS Authentication Result
  • 3D Secure Code
  • 3D Secure Version - The version of 3DS used to process transactions; transactions that don’t include 3DS version information appear in the no_value_provided category
• Refund
  • Presentment Currency - The currency the original transaction was made in
  • Refund Reason - Indicates the refund reason, if provided
  • Refund Status

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Note:

Some dimension options are only available for count and value metrics, not rate metrics. For example, Chargeback Reason is not an available dimension option when you chose Chargeback Rate as the metric, because chargeback reason codes are only applicable to the numerator of the chargeback rate equation (chargeback count) and not the denominator (approved transaction count).

View Options

The View option you select determines the style of chart created. If you make a chart for a count or value metric (e.g. approved transaction count or refund value), you can select from the following options:

• Across Time - Stacked bar chart with time on the x-axis; the dimension's parameters make up each small bar within a stack
• By Share - Pie chart with the dimension's parameters making up each wedge
• As Totals - Bar chart with the dimension on the x-axis; the dimension's parameters each have their own bar

If you select a rate metric (e.g. approval rate), the chart will always be a line graph, with time on the x-axis and the rate percentage on the y-axis.

Editing and Deleting Existing Charts

To make changes to a previously saved chart:

1. Click Charts in the main navigation.
2. Click the desired chart in the menu of saved custom charts.
3. To edit the chart, make your changes to any field or filter, then click Save.
4. If you want to revert any changes, click Reset.
5. To delete the chart, click the ... beside View, then click Delete Chart. Click Delete again to confirm.