Dispute Status Codes

Dispute Response (Integer)Short CodeDescription
400dispute_openThe chargeback, retrieval, or pre-arb has been issued and no action has been taken yet
401dispute_acceptedThe merchant has opted out of providing evidence for the chargeback or pre-arb
402dispute_evidence_sentEvidence has been provided and is under consideration
403dispute_expiredThe reply-by date to submit evidence has passed and the merchant has forfeited their right to respond to the case; this includes disputes that were accepted on behalf of the merchant because no response was submitted
404dispute_wonThe bank evaluated the dispute and ruled in your favor
405dispute_lostThe bank evaluated the dispute and ruled in the customer’s favor
406dispute_charge_refundedThe disputed charge has been refunded
407rfi_openRequest for information; the customer does not recognize the charge, so the issuer requests more information about it
408rfi_evidence_sentThe merchant responsed to the RFI and submitted the evidence
409rfi_closedThe RFI process is completed
410notification_of_fraudNotification of fraud activity; this is not a chargeback
411notification_of_chargeback_openNotification that the issuer has initiated a chargeback
412notification_of_chargeback_undefendedNotification that the issuer has initiated a chargeback; the chargeback is undefended
413rfi_evidence_sentThe merchant responsed to the RFI and submitted evidence
4142nd_cb_lostSecond chargeback and the bank ruled in the customer's favor
9999unknownUnknown
415case_closedCase closed
416eligible_for_appealYou are eligible to appeal
417waiting_for_responseEvidence has been provided and is under consideration