400 | dispute_open | The chargeback, retrieval, or pre-arb has been issued and no action has been taken yet |
401 | dispute_accepted | You have opted out of providing evidence for the chargeback or pre-arb |
402 | dispute_evidence_sent | Evidence has been provided and is under consideration |
403 | dispute_expired | The reply-by date to submit evidence has passed and you have forfeited their right to respond to the case; this includes disputes that were accepted on your behalf because no response was submitted |
404 | dispute_won | The bank evaluated the dispute and ruled in your favor |
405 | dispute_lost | The bank evaluated the dispute and ruled in the customer’s favor |
406 | dispute_charge_refunded | The disputed charge has been refunded |
407 | rfi_open | Request for information; the customer does not recognize the charge, so the issuer requests more information about it |
408 | rfi_evidence_sent | You responded to the RFI and submitted the evidence |
409 | rfi_closed | The RFI process is completed |
410 | notification_of_fraud | Notification of fraud activity; this is not a chargeback |
411 | notification_of_chargeback_open | Notification that the issuer has initiated a chargeback |
412 | notification_of_chargeback_undefended | Notification that the issuer has initiated a chargeback; the chargeback is undefended |
413 | rfi_evidence_sent | You responded to the RFI and submitted evidence |
414 | 2nd_cb_lost | Second chargeback and the bank ruled in the customer's favor |
9999 | unknown | Unknown |
415 | case_closed | Case closed |
416 | eligible_for_appeal | You are eligible to appeal |
417 | waiting_for_response | Evidence has been provided and is under consideration |
418 | dispute_reversal | The bank reversed the dispute |
419 | dispute_won_partial | You won a portion of the disputed charge |