Dispute Response Codes

Dispute Response (Integer)Short CodeDescription
500FRAUD_GENERICGeneric fraud; no further information
501CARD_NOT_PRESENTCard not present
502STOLEN_CARD_FRAUDStolen card fraud
503LOST_CARD_FRAUDLost card fraud
504UNAUTHORIZED_UNRECOGNIZEDCardholder didn't authorize or doesn't recognize the transaction
505ACCOUNT_TAKE_OVERAccount takeover
506COUNTERFEIT_FRAUDCounterfeit fraud
507FRAUD_AUTO_DEFENDEDFraud; auto-defended
508CARD_ISSUED_ON_FRAUDLENT_APPLICATIONCard issued on fraudulent application
510DUPLICATE_PROCESSINGDuplicate processing
511INCORRECT_AMOUNTIncorrect amount
512INCORRECT_PROCESSINGIncorrect processing
513PAID_BY_OTHER_MEANSPaid by other means
520MERCHANDISE_NOT_RECEIVEDMerchandise/product not received
521MERCHANDISE_NOT_AS_DESCRIBEDMerchandise/product not as described
522CREDIT_NOT_PROCESSEDCredit not processed
523GENERIC_CUSTOMER_DISPUTEGeneric customer dispute; no futher information
524CANCELLED_RECURRING_SERVICECancelled recurring transaction/service
530NO_AUTHORIZATION_OBTAINEDNo authorization obtained
598RFIRequest for information
599MISCELLANEOUSMiscellaneous; no future information from the payment service provider
9999UNKNOWNUnknown
531SEPA_DISPUTESEPA dispute
532INVALID_ACCOUNTInvalid account
533REJECTSThis code identifies rejected items that are processed through the chargeback system
534REVERSALSThis code indicates the reversal of a previous chargeback transaction that was sent to us by the issuer in error
535EXCEPTION PROCESSINGThis code identifies all exception adjustment processing items