Peacock Service Panel

The Peacock by Pagos Service Panel showcases a snapshot of what is happening in your business, across all the partners and payment types you connect. It brings all the key metrics you’ll want to track in your payments data, including approval rate, volume, transaction counts and even chargebacks. This is only the beginning though – there are so many details about your customers and your performance to unlock!

Navigating the Peacock Service Panel

To access the Peacock Service Panel:

  1. Log into your Pagos account.
  2. Click the application menu icon in the navigation bar, then click Peacock.

The landing page of Peacock is a Default Dashboard that includes a set of data visualizations to give you quick insight into six primary payment processing metrics: turnover, average order value (AOV), approval rate, transaction count, chargebacks, and settled volume. By default, these charts display data by day from the last seven days. To view historical data by hour, week, or month, click the Period drop-down in the top-left corner of the dashboard. To see how your processing performance is trending, click Compare To and select a time period; this adds a note to each visualization, stating how the data in the current period has changed since the comparison period.

Use the drop-down filters to refine the data by properties like Processor, Network, Card type, and Currency. You can save a filter combination for future use by clicking Save Filter and giving it a name. From there, you can click the filter name at the top of the dashboard to automatically filter your data according to those saved properties.

Use the links in the navigation bar to navigate around your account:

  • Click the down arrow beside Dashboard to choose from your custom dashboards.
  • Click Reports to view your data through lenses we’ve found especially useful for merchants over our years in payments. Learn more in our Peacock Reports guide.
  • Click Data to view your Data Import Logs.
  • Click API Keys manage your existing API Keys and generate new ones.
  • Click the Pagos logo, then click Plans & Billing to view your account invoices and update your payment methods on file with Pagos.
  • Click the settings icon, then click Account Settings to access your Account Info Dashboard.

Default Dashboard Charts

The following term definitions describe the data available in your default Peacock dashboard:

Term

Definition

Turnover

The total turnover of the business in the main operating currency of the company.
Operating currency is collected during onboarding. Some currency conversion will be required.

Average Order Value (AOV)

The average order size for the set period.
Currency conversion will be needed based on your operating currency.

Approval Rate Trends by Processor

The raw approval rate for each processor. If you have more than one processor, you will need to expand or scroll down in this chart to view each data set.
Raw approval rate is the total number of successful transactions divided by the total number of transaction attempted. Example: If there were 80 transactions successful out of 100 transactions attempted, then the approval rate is 80%.

Transaction

The total transaction count for all processors, displayed by card network.

Chargebacks

The total chargeback or dispute count for all processors, displayed by card network.

Settled Volume by Processor

The total disbursed volume by day and processor.
Currency conversion will be required to show in the merchant’s operating currency.

Custom Peacock Dashboards

In addition to the Default Dashboard, you can create your own custom dashboards of data visualizations in Peacock. Add as many Peacock charts to a custom dashboard as you want to curate the perfect set of visualizations for your company's needs. You can even create and save filters specifically to each custom dashboard.

To create a new custom dashboard:

  1. In the navigation bar, click the down arrow beside Dashboard.
  2. Next to Custom, click +Add.
  3. Drag and drop charts from the Add Charts list into position on the new custom dashboard. Click the grid icon to the left of a chart's name to drag and drop the chart to a different position in the custom dashboard.
  4. (Optional) Click 2 columns to change the layout of your dashboard.
  5. Add a dashboard title.
  6. Click Save

To make changes to or delete a custom dashboard:

  1. In the navigation bar, click the down arrow beside Dashboard.
  2. Under Custom, select the dashboard.
  3. Click Edit to make changes, or Remove to delete the dashboard from your Peacock account.

Chart Options

Each chart in Peacock has the same set of options:

  • Click the expand icon to make a chart larger. When you're done, click the collapse icon to return to the full dashboard.
  • Click the ..., then click Add to Custom Dashboard to add a chart to one of your custom dashboard views.
  • Click the ..., then click Download to download the data associated with that chart view.
  • Click the ..., then click Refresh to refresh the chart with real-time data.

When you hover over a bar or line chart in any dashboard or report, a Legend for that chart appears, displaying the data breakdown for each individual value on the x-axis. Using the drop-down menu in the Legend, select a value on the x-axis to explore this data by totals and percentage of the whole.


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