Peacock Service Panel

The Peacock by Pagos Service Panel showcases a snapshot of what's happening in your business, across all the processors you use and payment types you accept. It brings all the key metrics you’ll want to track in your payments data, including approval rate, volume, transaction counts, and even chargebacks. This is only the beginning though—there are so many details about your customers and your performance to unlock!

Navigating the Peacock Service Panel

To access the Peacock Service Panel:

  1. Log into your Pagos account.
  2. Click the application menu icon in the navigation bar, then click Peacock.

The landing page of Peacock is a Default Dashboard that includes a set of data visualizations to give you quick insight into six primary payment processing metrics: turnover, average order value (AOV), approval rate, transaction count, chargebacks, and settlement volume. By default, these charts display data by day from the last seven days. To view historical data by hour, week, or month, click the Period drop-down in the top-left corner of the dashboard. To see how your processing performance is trending, click Compare To and select a time period; this adds a note to each visualization, stating how the data in the current period has changed since the comparison period.

Use the drop-down filters to refine the data by properties like Processor, Network, Card type, and Currency. You can save a filter combination for future use by clicking Save View and naming this new View of your data. From there, you can click the funnel icon at the top of the dashboard at any time and select the View from the drop-down menu to automatically filter your data according to those saved settings.

Use the links in the navigation bar to navigate around your account:

  • Click the down arrow beside Dashboard to choose from your custom dashboards.
  • Click Reports to view your data through lenses we’ve found especially useful for merchants over our years in payments. Learn more in our Peacock Reports guide.
  • Click Data to view your Data Import Logs.
  • Click API Keys to manage your existing API Keys and generate new ones.
  • Click the settings icon, then click Plans & Billing to manage your Pagos subscriptions, invoices, and payment methods on file.
  • Click the settings icon, then click Account to manage your Pagos account settings

Default Dashboard Charts

The following term definitions describe the data available in your default Peacock dashboard:

Term

Definition

Turnover and Average Order Value

Your net turnover (successful sale transactions minus any refunds and chargebacks that settle successfully) and average order value (total revenue from all successful sales transactions divided by total number of orders) demonstrated over the set time period; turnover and AOV appears in your business's operating currency.

We collect the operating currency during your onboarding. Some currency conversion will be required.

Approval Rate Trends by Processor

The approval rate and total approved transaction counts for each processor in the set time period, broken down by the selected time interval (hourly, daily, weekly, or monthly). If you have more than one processor, use the data aggregation switcher in the top-right corner to show the average approval rate across all processors.

Use the count/value switcher to choose whether the chart depicts the total number of approvals by each processor or the value in USD of those approved transactions for each processor.

Transaction

The number of transactions you processed—both in total and per card network—in the set time period, broken down by the selected time interval (hourly, daily, weekly, or monthly).

Chargeback Volume and Rate

Your total chargeback count (number of chargebacks received) and chargeback rate (chargeback count divided by total number of transactions processed) in the set time period, broken down by the selected time interval (hourly, daily, weekly, or monthly).

Settled Volume by Processor

The total volume of funds (settled transaction volume minus any chargebacks, refunds, and fees) disbursed to your settlement bank from each processor, broken down by the selected time interval (hourly, daily, weekly, or monthly); settled volume appears in your business's operating currency.

Custom Peacock Dashboards

In addition to the Default Dashboard, you can create your own custom dashboards of data visualizations in Peacock. Learn more in our Custom Dashboards guide.

Chart Options

Each chart in Peacock has the same set of options:

  • Click the expand icon to make a chart larger. When you're done, click the collapse icon to return to the full dashboard.
  • Click the ..., then click Add to Custom Dashboard to add a chart to one of your existing custom dashboards or add it to a new custom dashboard.
  • Click the ..., then click Download to download the data associated with that chart view.
  • Click the ..., then click Refresh to refresh the chart with real-time data.

When you hover over a bar or line chart in any dashboard or report, a Legend for that chart appears, displaying the data breakdown for each individual value on the x-axis. Using the drop-down menu in the Legend, select a value on the x-axis to explore this data by totals and percentage of the whole.

Some charts include additional icons, which allow you to further manipulate or dig deeper into the chart's data:

  • The count/value switcher changes whether the data in the chart depicts the number of transactions or the value of those transactions in the indicated currency.
  • The data aggregation switcher aggregates or disaggregates all of the data show in the chart.
  • The low value switcher hides or reveals low value variables in the chart.
  • The low value aggregation switcher aggregates all low value variables together under the label of others.
  • The "0" value toggle, which appears in the legend of all Peacock charts, shows or hides any variables from the chart for which there was no data in the selected time period.

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