The Peacock by Pagos Service Panel showcases a snapshot of what's happening in your business, across all the processors you use and payment types you accept. It brings all the key metrics you’ll want to track in your payments data, including approval rate, volume, transaction counts, and even chargebacks. This is only the beginning though—there are so many details about your customers and your performance to unlock!

Navigating the Peacock Service Panel

To access the Peacock Service Panel:

1. Log into your Pagos account.
2. Click the application menu icon in the navigation bar, then click Peacock.

The Home page of Peacock contains a dashboard of key data visualizations for the following payment processing metrics: turnover, average order value (AOV), approval rate, transaction count, chargeback volume and rate, and settled transaction volume. By default, these charts display data by day from the last seven days. To view historical data by hour, week, month, quarter, or year, click the Period filter in the top-left corner of the dashboard. To see how your processing performance is trending, click Compare To and select a time period; this adds a note or trend line to each visualization, showcasing how the data in the current period has changed since the comparison period.

Use the drop-down filters to refine the data by specific parameters. To save a combination of applied filter parameters for future use, click Save View and name this new View of your data. From there, you can click the funnel icon at the top of the dashboard at any time and select the View from the drop-down menu to automatically filter your data according to those saved settings.

Use the links in the navigation bar to navigate around your account:

• Click the down arrow beside Dashboard to choose between your Standard and Custom dashboards.
  • Standard dashboards are pre-made collections of data visualizations that display your payments data through lenses we've found especially useful for merchants over our years in payments.
  • Custom dashboards are those you manually curated and saved for future use.
• Click Data to view your Data Import Logs or learn more about your imported data parameters.
• Click API Keys to manage your existing API Keys and generate new ones.
• Click your profile icon in the navigation bar, then click Manage Account to manage your Pagos account settings, including Plans & Billing and Data Sources.

Charts and Sub-Charts

Some charts in the Peacock dashboards are broken down into a series of sub-charts. These sub-charts display relevant data through different lenses. For example, under the Payment Method Transactions chart in the Home dashboard, you’ll find four sub-charts:

• Share of Transaction Count by Payment Method
• Share of Transaction Value by Payment Method
• Payment Method Transaction Count
• Payment Method Transaction Value

While each one displays your total transaction data for the selected time interval, they do so in slightly different ways. For example, the first two sub-charts are pie charts, while the second two are stacked bar charts. Similarly, the “Count” charts depict your data as the number of transactions processed while the “Value” charts show combined transaction values in your business’s operating currency.

To change which sub-chart appears in your dashboard, click the blue sub-chart name to open a drop-down menu; select a sub-chart name to reveal the relevant data visualization. Click the star icon beside a sub-chart name in the drop-down menu to make it the default sub-chart in that dashboard.

Home Dashboard Charts

The Home dashboard of your Peacock Service Panel contains the following charts and sub-charts:

• Turnover and Average Order Value - Your net turnover (total value of all successful sale transactions minus any refunds and chargebacks that settle successfully) and average order value (total value of all successful sales transactions divided by total number of orders), demonstrated over time
• Processor Approvals
  • Processor Approval Rate and Approved Transaction Count - The approval rate (number of approved transactions divided by total number of attempted transactions) and total approved transaction counts for each processor over time
  • Processor Approval Rate and Approved Transaction Value - The approval rate (number of approved transactions divided by total number of attempted transactions) and total value of all approved transactions for each processor over time
• Payment Method Transactions
  • Share of Transaction Count by Payment Method - The total number of transactions you processed in the set time period, broken down by payment method
  • Share of Transaction Value by Payment Method - The total value of all processed transactions, broken down by payment method
  • Payment Method Transaction Count - The number of transactions you processed—both in total and per payment method
  • Payment Method Transaction Value - The value of all transactions you processed—both in total and per payment method
• Aggregated Chargebacks
  • Chargeback Rate and Count - The chargeback rate (chargeback count divided by total number of transactions processed) and total chargeback count over time
  • Chargeback Rate and Value - The chargeback rate (chargeback count divided by total number of transactions processed) and total value of all chargebacks over time
  • Chargeback Rate and Count by Original Transaction Date - The chargeback rate (chargeback count divided by total number of transactions processed) and total chargeback count for transactions originating in the set time period, broken down by the selected time interval
  • Chargeback Rate and Value by Original Transaction Date - The chargeback rate (chargeback count divided by total number of transactions processed) and total value of all chargebacks for transactions originating in the set time period, broken down by the selected time interval
• Aggregated Refunds
  • Refund Rate and Refunded Transaction Count - The refund rate (number of refunded transactions divided by total number of processed transactions) and total refunded transaction count over time
  • Refund Rate and Refunded Transaction Value - The refund rate (number of refunded transactions divided by total number of processed transactions) and total value of all refunded transactions over time
  • Refund Rate and Refunded Transaction Count by Original Transaction Date - The refund rate (number of refunded transactions divided by total number of processed transactions) and total refunded transaction count for transactions originating in the set time period
  • Refund Rate and Refunded Transaction Value by Original Transaction Date - The refund rate (number of refunded transactions divided by total number of processed transactions) and total value of all refunded transactions for transactions originating in the set time period
• Processor Settled Transactions
  • Share of Settled Transaction Count by Processor - The total number of settled transactions, broken down by processor
  • Share of Settled Transaction Value by Processor - The total value of funds disbursed to your settlement bank (settled transaction value minus any chargebacks, refunds, and fees), broken down by processor
  • Processor Settled Transaction Count - The number of settled transactions—both in total and per processor
  • Processor Settled Transaction Value - The value of funds disbursed to your settlement bank (settled transaction value minus any chargebacks, refunds, and fees)—both in total and per processor

All transaction, chargeback, and refund values appear in your business's operating currency. We collect the operating currency during your onboarding. Some currency conversion will be required.

Custom Peacock Dashboards

In addition to the Home and Standard dashboards, you can create your own custom dashboards of data visualizations in Peacock. Learn more in our Custom Dashboards guide.

Chart Options

Each chart in Peacock has the same set of options:

• Click the expand icon to make a chart larger. When you're done, click the collapse icon to return to the full dashboard.
• Click the ..., then click Add to Custom Dashboard to add a chart to one of your existing custom dashboards or add it to a new custom dashboard.
• Click the ..., then click Download to download the data associated with that chart view. You can download the Raw Data, Aggregated Data, or a PNG image file of the chart.
• Click the ..., then click Refresh to refresh the chart with real-time data.

When you hover over a chart in any dashboard, a Legend for that chart appears, displaying the data breakdown for each individual variable.

Switcher Icons

Some charts include additional icons, which allow you to further manipulate or dig deeper into the chart's data:

• The absolute/distribution switcher changes whether the chart depicts the absolute count or value associated with each variable, or the percent distribution of data among the variables.
• The data aggregation switcher aggregates or disaggregates all of the data shown in the chart.
• The low value switcher hides or reveals low value variables in the chart.
• The low value aggregation switcher aggregates all low value variables together under the label of others.
• The "0" value toggle, which appears in the legend of all Peacock charts, shows or hides any variables from the chart for which there was no data in the selected time period.
• The pending transactions switcher removes or includes transactions with the pending status from the chart.