The Peacock by Pagos Service Panel displays your business’s payments data across all the processors you use and payment types you accept. It brings all the key metrics you’ll want to track in your data, such as approval rate, transaction counts, decline breakdowns, chargebacks, and even fees. This is only the beginning though—there are so many details about your customers and your performance to unlock!

Navigating the Peacock Service Panel

To access the Peacock Service Panel:

1. Log into your Pagos account.
2. If you subscribe to multiple Pagos services, the product service panel you land on will default to whichever one you viewed last. If you don’t land on Peacock, click the product name at the top of the main navigation, then click Peacock.

Use the main navigation to explore the Peacock Service Panel:

• Home - Get a glimpse into your payments performance by reviewing key payments metrics including approval rate, total transaction count and value, and average order value; see the total or percent change in these metrics from the current time period to the previous
• Metrics - Dig deep into your approvals, declines, chargebacks, disputes, and refunds with data-driven filtering; visualize your data broken down by processor, MID, payment method, and more, and click on individual parameters to view key metrics for the associated transactions
• Charts - Build completely customized data visualizations
• Opportunities - Identify the segments of your transaction volume for which opportunities exist to lower your payment processing costs
• Risks - Monitor data relevant to risk management, chargebacks, and fraud
• Costs - View your total fee and invoice data broken down by category, subcategory, and the primary dimensions associated with costs data (e.g. payment method, processor, etc.); depending on your processor, you can even dig into your effective rate across different verticals and the breakdown of the Interchange & Assessment fees your business faces each month.
• Custom Dashboards - Build out dashboards with a custom combination of charts and graphs to dig into desired segments of your payments data
• Dashboards - View pre-made collections of data visualizations that display your payments data through lenses we've found especially useful for merchants over our years in payments
• Data - Learn more about your imported data parameters in the Know Your Data section, or create reports to download your aggregated and harmonized payments data on the selected schedule
• Data Connections - View and manage the processors you’ve connected to your Pagos account
• Developers - Manage your existing API Keys and generate new ones

If you’re subscribed to other Pagos services, click the Peacock icon at the top of the main navigation to switch between products. To manage your overall Pagos account settings, click your profile icon in the top right, then click Manage Account.

Dashboard Features

By default, most dashboards display data by day from the last seven days. To view historical data by hour, week, month, quarter, or year, click the Date Range filter in the top-right corner of the page. To see how your data looks in comparison to data from the previous week, year, or custom time period, click the Compare To filter.

Click Add Filter to access a list of additional filter options. You can use these to refine the data in this dashboard by specific parameters, such as processor, card brand, payment method type, and more. Click Views to apply a previously saved combination of filters. Learn more about filters and Views in our Data Filters guide.

Click the expand icon on a chart to make it fill the whole page. When you expand a chart, the URL changes to include the name of that chart; navigating to this URL again in the future will open the default sub-chart in an expanded view.

For any chart in Peacock, you can click the ... icon to access the following options:

• Update - Refresh the chart with real-time data
• Add to Custom Dashboard - Add a chart to one of your existing custom dashboards or add it to a new custom dashboard
• Chart Image - Download a PNG image file of the chart
• Aggregated Data - Download the data associated with that chart view
• Transaction-Level Data - If you’re subscribed to Puffin, download the data for the individual transactions included in the chart. Downloaded charts will appear in your Reports page within the hour; keep in mind, each report download is subject to your Puffin pricing agreement.

Charts and Sub-Charts

Some charts in the Peacock dashboards are broken down into a series of sub-charts. These sub-charts display relevant data through different lenses. For example, under the Processor Approval Rate chart in the Processor dashboard, you’ll find two sub-charts:

• Processor Approval Rate & Transaction Count
• Processor Approval Rate & Transaction Value

While both display your approval rate and attempted transaction data broken down by processor, they do so in slightly different ways. The Count sub-chart displays the number of attempted transactions while the Value sub-chart shows the total attempted transaction values in your business’s operating currency.

To navigate between sub-charts, click the View by drop-down at the top of the chart, then click the desired sub-chart name. Click the star icon beside a sub-chart name in the drop-down menu to make it the default sub-chart in that dashboard.

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Currency in Value Charts

Peacock "Value" sub-charts display your payments data in your business's operating currency, which we collect during onboarding. When this requires us to convert amounts from the currencies they were originally processed in, we do so using the daily rates as published by Open Exchange Rates.

Switcher Icons

Some charts include additional icons, which allow you to further manipulate or dig deeper into the chart's data:

• The absolute/distribution switcher changes whether the chart depicts the absolute count or value associated with each variable, or the percent distribution of data among the variables.
• The Show Pending Transactions switcher removes or includes transactions with the pending status from the chart.
• The Display Trend toggle adds a trend line for a single value in the chart’s legend over the selected date range.