Alerts is the first page under the Observability section of the Pagos Service Panel. This page offers you a daily health check for your payment processing strategy—no manual setup required. Identify at a glance when your business experienced unexpected and abnormal changes to the following key payment metrics:

• Approval Rate
• Attempted Transaction Count

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Availability Note:

Alerts only monitors data imported via the Data Ingestion API or through our Adyen, Braintree, Stripe, and Checkout no-code data connections.

Navigating the Alerts Section

To explore your Alerts, click Alerts under Observability in the main navigation.

The Alerts page is broken into sections for each key payment metric (at this time, Approval Rate and Attempted Transaction Count). Each section contains a visual representation of the last 30 days, with each day** demonstrated by a grey, green, or red bar:

• Grey bars indicate historical dates we didn’t evaluate for anomalies; if the most recent date is grey, we may still be processing your incoming data

• Green bars identify the days when your data was consistent with historical measurements.

• Red bars alert you to the days when we have registered an anomaly in your payments data. Where you see red, you may have a problem worth digging into.

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**Timezone Note:

A “day” in the Alerts section is measured as 12:00AM - 11:59PM UTC. If your account is set to a different time zone, the exact measurements shown for a specific day in Alerts may not match what you see for that same day in other charts within the Pagos Service Panel. Additionally, Pagos reviews your data from the previous day for anomalies at approximately 2AM UTC.

Under a chosen metric, click the bar for a given day. This opens an Alerts Metric Details page containing the following data visualizations focused on that date:

• Focus graph
• Alerting Segments
• Monitored Segments

Focus graph

The first visual on the Alerts Metric Details page is a focus graph. This graph demonstrates the chosen metric over the course of a week for your entire transaction volume, with the focus date in the middle of the week. This provides context on how that focus day measures up against the surrounding days.

For count or value metrics (e.g. attempted transaction count), this will be a bar graph; rate metrics (e.g. approval rate) will appear as line graphs.

If you click the Focus icon for any particular segment in the Alerting Segments or Monitored Segments sections, this graph will change to only show the data for the chosen segment over that same week.

Alerting Segments

An anomaly alert for one of your metrics doesn’t always mean there’s been a widespread issue across all of your transaction volume. More often, it indicates specific segments of your business have experienced unexpected changes significant enough to trigger the alert. The Alerting Segments section identifies the exact segment(s) of your business for which the data anomaly is closely tied. Hover over the segment name to reveal a Focus icon; click this icon to change the focus graph to only show data for that particular segment.

With this information, you can filter other charts and graphs in Visualizations (e.g. Metrics, Charts, etc.) by this segment to dig further into the root cause of this sudden change.

For a full list of the segments Alerts monitors for anomalies, see the next section below.

Monitored Segments

At the bottom of the Alerts Metric Details page, you’ll find a Monitored Segments table listing all the business segments Pagos monitors for anomalies, along with a status of either Issue or Healthy. Hover over a segment name in this table to reveal a Focus icon. Click this icon to change the focus graph to only show data for that segment.

Pagos automatically monitors the segments of your business with the highest historical transaction counts. To ensure we’re always keeping up with ongoing changes in your own operations, we re-evaluate which of your business segments we automatically monitor on a weekly basis.

We identify a segment by filtering for all transactions associated with a single parameter within one of the following data filters:

• Processor
• Payment method
• Stored credential
• Card brand
• MID
• Issuing country

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Remember:

Alerts only monitors segments processed through the processors listed in the Availability note at the top of this guide.