Peacock Changelog (April 1, 2024)

As of April 1, 2024, we’ve released the following changes to Peacock:

New Peacock Design

We’re thrilled to announce our newly redesigned Peacock Service Panel! With a refreshed layout and streamlined navigation, the new Peacock design makes it easier than ever to uncover actionable insights in your payments data. The new design is still opt-in for the time being, but this week we’ve updated all public documentation to match the new design.

What has changed in the new design?

  • More Room for More Data: Peacock dashboards now organize your payments data into large-format charts with responsive legends. Identify and compare data segments at a glance, and quickly hone in on what matters the most to your business.
  • Updated Navigation: Use a single navigation panel on the left side of your screen to move around the Peacock Service Panel. Explore custom and standard dashboards, download reports, and even set up new data connections all from one menu.
  • Faster Filtering: Filter Peacock dashboards with a simplified filter UI. Apply as many different filters as you want, then clear them with a single click or save your filter settings for future use.
  • More Features to Come: With the launch of this new Peacock design, we’re not just unveiling a fresh look—we’re laying the foundation for an exciting year of new feature launches. This sleek and modern layout is just the beginning, paving the way for new Peacock enhancements designed to power your payments data analysis and optimization strategy. Stay tuned!

If you’re already using the new Peacock design, we just published a new Home dashboard. When you first log into Peacock now, you’ll immediately see a roll-up of key payment metrics for your business, including approval rate, total transaction count, total transaction value, and average order value (AOV) from the last 7 days.

Chargebacks Dashboard Changes

  • The following charts in the Chargebacks dashboard have been updated to exclude data for chargebacks that result in RDR (rapid dispute resolution):
    • Aggregated Chargebacks
    • Chargebacks by Processor
    • Chargebacks by Issuing Country
    • Top 25 BINs by Chargeback Volume
    • Chargebacks Average Order Value



      At this time, we only identify RDR for transactions made with Visa payment cards and processed through Braintree and Adyen.

  • Added a new chart titled Non-Card Disputes by Payment Method. This chart includes two sub-charts breaking down all your non-card disputes (both the total number of disputed transactions and their combined value) by the payment method used. This chart excludes chargebacks that result in rapid dispute resolution and chargebacks in the chargeback status categories of RFI, pre-arbitration, or notification_of_fraud.
  • We’ve updated our Chargebacks Dashboard documentation to explain more about the way we calculate chargeback rate using Mastercard’s formula in the “Mastercard only” sub-charts. Mastercard calculates chargeback rate by divided this month’s chargeback count by last month’s transaction count. if you filter for a time period of less than a full month (e.g. February 1-10), we’ll calculate chargeback rate using the chargeback count from the current period (Feb 1-10) and the transaction count from the same time period in the previous month (January 1-10). If your set time period ends on the current day (e.g. Feb 1-10, but it’s currently Feb 10 at 1:00 PM), the chargeback rate will be slightly lower than expected, as the current time period contains less hours of data than the previous time period (Jan 1 at 12:00 AM -Jan 10 at 11:59 PM).

Filter Changes

  • Added a new option to the Compare to filter: Previous Year. This allows you to view your data from the current time period side-by-side with the data from the same dates last year.
  • Added four new filter options:
    • Device Data Captured - View data for only those transactions for which the processor did collect device data or did not. At this time, this filter only applies to transactions processed through Braintree; transactions processed through other processors will be categorized under “No Value Provided.”
    • Rapid Dispute Resolution - View data for transactions tagged by Visa as Rapid Dispute Resolution. Transactions from any other card brand will be categorized as No Value Provided.
    • Chargeback Status - View data only for disputed transactions with the selected chargeback status code.
    • Chargeback Reason - View data only for disputed transactions with the selected chargeback reason code.

Other Updates

  • We’ve added a new option for downloading data directly from a Peacock chart: Transaction-Level Data. This option is only available to users who are subscribed to Puffin. Use this option to download the data for the individual transactions included in the chart. Downloaded charts will appear in your Reports page within the hour; keep in mind, each report download is subject to your Puffin pricing agreement.