Declines

Click Metrics in the main navigation, then click Declines.

Each tab represents a different metric relevant to your declined transaction data. Click a tab to view a graph of the associated metric over the last seven days. Your options include:

Use the Date Range filter in the top-right corner of the page to change the time period.

Click Dataset, then select from the following options:

Click the Compare to Previous Period toggle to view the value of that metric in the chosen time period side-by-side with that of the previous period, including the total or percent change in that value from one period to the next.

Click Options, then select from the following (availability varies by metric):

• Frame Relevant Range - Zoom in on the relevant range of values on the y-axis
• View Distribution - Adjust the chart to show the percent distribution of your data across a set of parameters; this option only appears for count and value tabs when using Focus mode

Use the bar lists beneath the main graph to filter your data. Learn more about filtering Metrics pages in the Overview.

From the Decline Rate tab, click Analyze Data to request an AI-generated summary from Pagos Copilot. The summary includes a full analysis of the data in the main graph and suggested next steps for researching potential issues.

Click Export to select from the following options:

• Open With… - Select from the available options to continue your analysis in a different section of your Pagos Service Panel.
• Aggregated Data - Download the data displayed in the chart. If you’ve filtered or focused your data to any particular dimensions or parameters, these customizations will be reflected in the exported data.
• Transaction-Level Data - If you’re subscribed to Data Exports via Puffin, you can download the data for the individual transactions included in the chart. Downloaded charts will appear in your Exports page; keep in mind, each report download is subject to your Puffin pricing agreement.