Canary Changelog (June 14, 2024)
4 months ago by Grace Greenwood
As of June 14, 2024, we’ve made some changes to the Chargeback Rate metric you can monitor with Canary triggers. We now offer three options for this metric, each monitoring a different segment of your transaction volume and using a different chargeback rate formula:
- Chargeback Rate - Monitors the chargeback rate across all your transaction volume and calculates chargeback rate using Visa’s formula (this month’s chargeback count divided by this month’s transaction count)
- Chargeback Rate (Visa) - Monitors the chargeback rate for your Visa transaction volume and calculates chargeback rate using Visa’s formula (this month’s chargeback count divided by this month’s transaction count)
- Chargeback Rate (Mastercard) - Monitors the chargeback rate for your Mastercard transaction volume and calculates chargeback rate using Mastercard’s formula (this month’s chargeback count divided by this month’s transaction count)