400 | dispute_open | The chargeback, retrieval, or pre-arb has been issued and no action has been taken yet | CHARGEBACK_OPEN_NEEDS RESPONSE |
401 | dispute_accepted | You have opted out of providing evidence for the chargeback or pre-arb | CHARGEBACK_LOST_ACCEPTED |
402 | dispute_evidence_sent | Evidence has been provided and is under consideration | CHARGEBACK_PENDING_EVIDENCE_SENT |
403 | dispute_expired | The reply-by date to submit evidence has passed and you have forfeited their right to respond to the case; this includes disputes that were accepted on your behalf because no response was submitted | CHARGEBACK_LOST_ACCEPTED |
404 | dispute_won | The bank evaluated the dispute and ruled in your favor | CHARGEBACK_WON_DEFENDED |
405 | dispute_lost | The bank evaluated the dispute and ruled in the customer’s favor | CHARGEBACK_LOST_ACCEPTED |
406 | dispute_charge_refunded | The disputed charge has been refunded | CHARGEBACK_WON_DEFENDED |
407 | rfi_open | Request for information; the customer does not recognize the charge, so the issuer requests more information about it | RFI |
408 | rfi_evidence_sent | You responded to the RFI and submitted the evidence | RFI |
409 | rfi_closed | The RFI process is completed | RFI |
410 | notification_of_fraud | Notification of fraud activity; this is not a chargeback | NOTIFICATION_OF_FRAUD |
411 | notification_of_chargeback_open | Notification that the issuer has initiated a chargeback | CHARGEBACK_OPEN_NEEDS RESPONSE |
412 | notification_of_chargeback_undefended | Notification that the issuer has initiated a chargeback; the chargeback is undefended | CHARGEBACK_OPEN_NEEDS RESPONSE |
413 | rfi_evidence_sent | You responded to the RFI and submitted evidence | RFI |
414 | 2nd_cb_lost | Second chargeback and the bank ruled in the customer's favor | CHARGEBACK_LOST_ACCEPTED |
9999 | unknown | Unknown | UNKNOWN |
415 | case_closed | Case closed | CASE_CLOSED |
416 | eligible_for_appeal | You are eligible to appeal | ELIGIBLE_FOR_APPEAL |
417 | waiting_for_response | Evidence has been provided and is under consideration | CHARGEBACK_PENDING_EVIDENCE_SENT |
418 | dispute_reversal | The bank reversed the dispute | CHARGEBACK_WON_DEFENDED |
419 | dispute_won_partial | You won a portion of the disputed charge | CHARGEBACK_WON_PARTIAL |
420 | unknown_status_chargebackExternally | Chargeback externally | CHARGEBACK_EXTERNALLY_NO_STATUS |
421 | pre-arbitration_requested | Pre-arbitration requested or in pending stage | PRE-ARBITRATION |
422 | pre_arbitration_won | Pre-arbitration accepted by the issuer | PRE-ARBITRATION |
423 | pre_arbitration_lost | Pre-arbitration denied by the issuer | PRE-ARBITRATION |
424 | rfi_expired | The request for information (RFI) reply-by date to submit documentation passed | RFI |
425 | rfi_accepted | The merchant opted out of providing evidence for the RFI | RFI |
426 | pre_arbitration_expired | The reply-by date to submit evidence passed and the merchant forfeited their right to respond | PRE-ARBITRATION |
427 | pre_arbitration_accepted | The merchant opted out of providing evidence for the pre-arbitration | PRE-ARBITRATION |
428 | no_value_provided | Pagos didn't receive a value from the processor | no_value_provided |
429 | unreadable_value | Pagos received a value from the processor we can't interpret (e.g. test1234) | unreadable_value |
430 | chargeback_cancelled | Chargeback was cancelled | chargeback_cancelled |