Chargeback Reason Codes

Chargeback Reason Code (Integer)Short CodeDescriptionChargeback Reason Category
500FRAUD_GENERICGeneric fraud; no further informationFRAUD
501CARD_NOT_PRESENTCard not presentFRAUD
502STOLEN_CARD_FRAUDStolen card fraudFRAUD
503LOST_CARD_FRAUDLost card fraudFRAUD
504UNAUTHORIZED_UNRECOGNIZEDCardholder didn't authorize or doesn't recognize the transactionFRAUD
505ACCOUNT_TAKE_OVERAccount takeoverFRAUD
506COUNTERFEIT_FRAUDCounterfeit fraudFRAUD
507FRAUD_AUTO_DEFENDEDFraud; auto-defendedFRAUD
508CARD_ISSUED_ON_FRAUDLENT_APPLICATIONCard issued on fraudulent applicationFRAUD
510DUPLICATE_PROCESSINGDuplicate processingPROCESSING_ERROR
511INCORRECT_AMOUNTIncorrect amountPROCESSING_ERROR
512INCORRECT_PROCESSINGIncorrect processingPROCESSING_ERROR
513PAID_BY_OTHER_MEANSPaid by other meansPROCESSING_ERROR
514FRAUD_MONITORING_PROGRAMFraud monitoring service identified riskFRAUD
520MERCHANDISE_NOT_RECEIVEDMerchandise/product not receivedCUSTOMER_DISPUTE
521MERCHANDISE_NOT_AS_DESCRIBEDMerchandise/product not as describedCUSTOMER_DISPUTE
522CREDIT_NOT_PROCESSEDCredit not processedCUSTOMER_DISPUTE
523GENERIC_CUSTOMER_DISPUTEGeneric customer dispute; no further informationCUSTOMER_DISPUTE
524CANCELLED_RECURRING_SERVICECanceled recurring transaction/serviceCUSTOMER_DISPUTE
526INSUFFICIENT_FUNDSNot enough funds available in the account to cover the transactionPROCESSING_ERROR
527INVALID_DATAInvalid or incorrect dataPROCESSING_ERROR
528LATE_PRESENTMENTThe transaction wasn't sent to the issuer within the timeframe requiredAUTHORIZATION_ERROR
529DECLINED_AUTHORIZATIONAuthorization was declinedFRAUD
530NO_AUTHORIZATION_OBTAINEDNo authorization obtainedAUTHORIZATION_ERROR
598RFIRequest for informationRFI
599MISCELLANEOUSMiscellaneous; no future information from the payment service providerMISCELLANEOUS
9999UNKNOWNUnknown
531SEPA_DISPUTESEPA dispute
532INVALID_ACCOUNTInvalid accountPROCESSING_ERROR
533REJECTSThis code identifies rejected items that are processed through the chargeback systemPROCESSING_ERROR
534REVERSALSThis code indicates the reversal of a previous chargeback transaction that was sent to us by the issuer in errorPROCESSING_ERROR
535EXCEPTION PROCESSINGThis code identifies all exception adjustment processing itemsMISCELLANEOUS
536Processing_ErrorProcessing error occurredPROCESSING_ERROR
537atm_disputeCardholder recieved the wrong amount from an ATMCUSTOMER_DISPUTE
538INCORRECT_CURRENCYTransaction was processed in the Incorrect currencyPROCESSING_ERROR
539MERCHANDISE_DAMAGEDMerchandise or product was damaged or defectiveCUSTOMER_DISPUTE
540MERCHANDISE_RETURNEDMerchandise or product was returnedCUSTOMER_DISPUTE
541FRAUD_PROGRAMThe merchant is already in a fraud program and a cardholder claimed the charge is fraudulentMISCELLANEOUS
542CHARGEBACK_REVERSEDCredited; chargeback reversedADJUSTMENT
543EXPIRED_CARDThe card was expiredPROCESSING_ERROR
544NO_SIGNATURENo signaturePROCESSING_ERROR
545NO_SHOWCardholder claims a no-show or cancelation policy wasn't properly disclosedMISCELLANEOUS
546DISPUTE_ADJUSTMENTDispute adjustmentADJUSTMENT
547QUESTIONABLE_CLIENT_ACTIVITYQuestionable client activityFRAUD
548CHIP_LIABILITY_SHIFTChip liability shiftPROCESSING_ERROR
549NO_IMPRINTSales draft does not contain a JCB card imprint or the transaction data read from the magnetic stripe/IC chip of the JCB card.PROCESSING_ERROR
550HIGH_RISK_ORDERThe order was deemed high riskFRAUD
551INCORRECT_INVOICECustomer claims incorrect invoice such as missing discounts or items on the invoice are incorrectCUSTOMER_DISPUTE
552NO_VALUE_PROVIDEDPagos didn't receive a value from the processorNO_VALUE_PROVIDED
553UNREADABLE_VALUEPagos received a value from the processor that we can't interpret (e.g. test1234, dflgoiwyz)UNREADABLE_VALUE
554NO_REPLYMerchant failed to respond to an inquiry by the stated deadlineCUSTOMER_DISPUTE
555GOOD_FAITH_INVESTIGATIONA dispute was initiated after the normal time frame, and the merchant accepted itCUSTOMER_DISPUTE
556REASON_NOT_AVAILABLEReason code not availableMISCELLANEOUS
597VIOLATIONViolation of regulationsPROCESSING_ERROR