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Generic API Errors

If your request to submit cards for updates, check the status of an inquiry, or download updated card details fails, you’ll receive a generic API error in the format of the following example:
HTTP Status CodeCodeMessageDetailsEndpoint
413file_too_bigThe request file size exceeds the maximum limit (50 MB).nullinquiry
403unauthorizedMerchant is not authorized to use the resource.nullinquiry, status, and download
500internal_errorAn internal error has occurred.nullinquiry, status, and download
400job_not_readyThis job is not ready yet.nullstatus and download
404job_not_foundA job was not found.nullstatus and download
400validation_errorSome of the request values failed to validate.{“jobId”: “Job Id should be numeric”}status and download
{
  "error": {
    "code": "validation_error",
    "message": "Some of the request values failed to validate.",
    "details": {
      "JobId": "Job Id should be numeric"
    }
  }
}
What endpoint you call determines the types of HTTP status codes you can potentially receive, should your API request fail. This table outlines the types of generic errors you can receive and what information you can expect to find in the error messaging.

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Status Errors

If your call to request the status of an inquiry successfully reaches the API but the job fails, you’ll receive a status response of error. The associated error message will appear in the format of the following example: 
{
  "status": "error",
  "error": {
    "code": "validation_failed",
    "message": "The file failed to validate. See Details for details.",
    "details": [
      {
        "detail": "file_validation_month_invalid",
        "additional_info": "Row = 1, Reason = Invalid length of a expiry_month",
        "metadata": "[value from the job file for the row]"
      }
    ]
  },
  "networks": [
    {
      "network": "visa",
      "status": "pending"
    },
    {
      "network": "discover",
      "status": "error"
    }
  ]
}
The code property value (and the associated message) can be one of the following:
codemessage
validation_failedThe file failed to validate. See Details for details.
invalid_formatThe file was in an incorrect format.
internal_import_errorInternal error while processing the file.
If the code property value is either invalid_format or validation_failed, then the detail property value—which is enclosed within the details array—can be any of the following:
  • file_format_error - There is an error in the file’s formatting; review the additional_info property for more details on the formatting error
  • file_decryption_failed - Your file is not encrypted with Pagos’ public PGP key, or is corrupted; validate that you have registered the appropriate PGP key and are encrypting with the appropriate key
  • file_validation_network_invalid - Your file contains an invalid value in the network field; the only possible values in this field are visa, mastercard, discover, american express, and amex_optblue
  • file_validation_month_invalid - Your file contains an invalid value in the expiry_month field; this value must be in the format of MM
  • file_validation_year_invalid - Your file contains an invalid value in the expiry_year field; this value must be in the format of YYYY
  • file_validation_account_number_invalid - Your file contains an invalid value in the account_number field; this value must be 15-16 digits
  • file_validation_sub_merchant_invalid - Your file contains an invalid value in the optional sub_merchant_id field; this value must be alphanumeric
  • file_validation_metadata_too_big - Your file contains a metadata value that exceeds the length maximum of 50 characters
  • file_validation_network_not_available - You’re not registered for account updater services from one or more card brands; reach out to your Pagos account manager
The value of additional_info property will be a type string (e.g. Row = 1, Reason = Invalid length of a expiry_year, Value = 202) and the metadata property will contain the value of the metadata for the row in the submitted job file that produced the error.

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Webhook Error Notifications

You’ll receive a Job Failed webhook notification from Pagos whenever a job fails. The notification will appears in the format of the following example: 
{
  "type": "wh_job_failed",
  "data": {
    "merchantId": "9bb8592c-cb99-48f7-907e-f97de930fc5c",
    "job_id": 54321,
    "reason": "validation_failed",
    "error_details": [
      {
        "detail": "file_validation_year_invalid",
        "additional_info": "Row = 911, Reason = Invalid length of a expiry_year, Value = 202",
        "metadata": "[value from the job file for the row]"
      }
    ],
    "timestamp": "2023-11-16T22:30:45.678Z"
  }
}
This notification will always include one of the following values in the reason field:
  • validation_failed
  • invalid_format
  • internal_import_error
The JSON array error_details can have one or more items with the following string values in the detail property and details in additional_info:
  • file_format_error
  • file_decryption_failed
  • file_validation_network_invalid
  • file_validation_month_invalid
  • file_validation_year_invalid
  • file_validation_account_number_invalid
  • file_validation_sub_merchant_invalid
  • file_validation_metadata_too_big
  • file_validation_network_not_available
The metadata property contains the value of the metadata for the row in the submitted job file that produced the error