As of January 8, 2024, we've released the following changes to the Peacock Service Panel:
- We updated the tooltip in the new Network Token vs. PAN chart in the Card Brand dashboard. Namely, we clarified the following important points:
- This chart only includes data for card transactions and doesn’t include tokenized or non-tokenized wallet transactions (e.g. Apple Pay, Google Pay, etc.)
- Only Braintree, Stripe, Adyen, and Chase pass a transaction-level flag identifying a transaction as having been processed with a network token or a PAN. All transactions that don’t include this flag—including transactions processed through other processors who don’t use this flag—will be categorized as No Value Provided in the charts.
- We've added a new filter option called Network Token. You can now filter your Peacock charts and dashboards to only include data for transactions made with a network token or only those made with a PAN. Keep in mind, the same caveats mentioned above with regards to the Network Token vs PAN chart also apply to this filter.
Adyen retries some failed transaction attempts multiple times based on their own internal logic. When we pull your transaction data from Adyen, we only ingest the final attempt of a retried Adyen transaction, tagging it with a custom retry flag indicating the total number of times Adyen attempted the transaction. For example, if Adyen retries a transaction twice after the initial attempt, Peacock only logs one transaction and flags it as a Third Attempt, reflecting the total number of attempts (including the original one). We've added two new resources to Peacock to help you better understand your volume of Adyen transaction retry attempts:
- Under the Know Your Data section of Peacock, there's now a page titled Transaction Retry Attempts. Here you'll find a table titled Transaction Retry Attempt Count and Approval Rate displaying the total number of transaction attempts tagged with each retry flag, along with the approval rates of those retries.
- We've added a new filter option called Adyen Retry Attempt. Use this filter to only view data for transactions tagged with specific retry flags. For example, if you filter for Second Attempt transactions, then your Peacock charts and dashboards will only show data for transactions Adyen tried one additional time after the initial transaction was declined.
In the Card Brand dashboard, we’ve added two new charts:
- Level 2 and Level 3 Eligible Transactions - The two sub-charts demonstrate the total count and value of card transactions processed that qualified for Level 2 and Level 3 processing. Things to keep in mind about these charts:
- They display the count/value of transactions you could provide Level 2 and Level 3 data for—it doesn’t show the transactions you did provide this data for
- We use card BIN to determine Level 2 and 3 processing eligibility; as such, these charts don’t include PayPal or Klarna transactions (which don’t include a BIN)
- Transaction Count by Card Product - The total count of transactions processed, broken down by card product ID and further subdivided by card product, payment method, and card brand; each row also contains the total transaction count
In Chargebacks dashboard, we’ve updated the sub-charts available under Aggregated Chargebacks, Chargebacks by Processor, and Chargebacks by Issuing Country. There are now sub-charts specifically demonstrating chargebacks for Visa transactions only and Mastercard transactions only:
- The Visa-only sub-charts show chargeback rate calculated using Visa’s formula (this month’s chargeback count divided by this month’s transaction count)
- The Mastercard-only sub-chars use Mastercard’s formula (this month’s chargeback count divided by last months transaction count)
Note: Any sub-chart demonstrating chargeback rate for all transactions across all card brands will default to the Visa formula.
- We've added a new filter option called Card Product. You can now filter your Peacock charts and dashboards to only include data for transactions made with specific card products. For a full list of card product names and IDs, see our BIN/IIN Product Code Guide.
- We’ve added Issuing Region and Customer Region filters. These used to be sub-filters within the Issuing Country and Customer Country filters, but we’ve now separated them out on their own. For a full list of the filters available in Peacock, see our documentation. If you have any previously saved Views that include Issuing Country and Customer Country filters, they will automatically update to this new filter categorization.
- The Card Type filter is now an available filter option in the Costs dashboard. Keep in mind, this filter only applies to the Interchange and Assessments Costs chart.