> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pagos.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Chargeback Status Codes

| Chargeback Status Code (Integer) | Short Code                               | Description                                                                                                                                                                                           | Chargeback Status Category          |
| :------------------------------- | :--------------------------------------- | :---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :---------------------------------- |
| 400                              | dispute\_open                            | The chargeback, retrieval, or pre-arb has been issued and no action has been taken yet                                                                                                                | CHARGEBACK\_OPEN\_NEEDS\_RESPONSE   |
| 401                              | dispute\_accepted                        | You have opted out of providing evidence for the chargeback or pre-arb                                                                                                                                | CHARGEBACK\_LOST\_ACCEPTED          |
| 402                              | dispute\_evidence\_sent                  | Evidence has been provided and is under consideration                                                                                                                                                 | CHARGEBACK\_PENDING\_EVIDENCE\_SENT |
| 403                              | dispute\_expired                         | The reply-by date to submit evidence has passed and you have forfeited their right to respond to the case; this includes disputes that were accepted on your behalf because no response was submitted | CHARGEBACK\_LOST\_ACCEPTED          |
| 404                              | dispute\_won                             | The bank evaluated the dispute and ruled in your favor                                                                                                                                                | CHARGEBACK\_WON\_DEFENDED           |
| 405                              | dispute\_lost                            | The bank evaluated the dispute and ruled in the customer’s favor                                                                                                                                      | CHARGEBACK\_LOST\_ACCEPTED          |
| 406                              | dispute\_charge\_refunded                | The disputed charge has been refunded                                                                                                                                                                 | CHARGEBACK\_WON\_DEFENDED           |
| 407                              | rfi\_open                                | Request for information; the customer does not recognize the charge, so the issuer requests more information about it                                                                                 | RFI                                 |
| 408                              | rfi\_evidence\_sent                      | You responded to the RFI and submitted the evidence                                                                                                                                                   | RFI                                 |
| 409                              | rfi\_closed                              | The RFI process is completed                                                                                                                                                                          | RFI                                 |
| 410                              | notification\_of\_fraud                  | Notification of fraud activity; this is not a chargeback                                                                                                                                              | NOTIFICATION\_OF\_FRAUD             |
| 411                              | notification\_of\_chargeback\_open       | Notification that the issuer has initiated a chargeback                                                                                                                                               | CHARGEBACK\_OPEN\_NEEDS RESPONSE    |
| 412                              | notification\_of\_chargeback\_undefended | Notification that the issuer has initiated a chargeback; the chargeback is undefended                                                                                                                 | CHARGEBACK\_OPEN\_NEEDS RESPONSE    |
| 413                              | rfi\_evidence\_sent                      | You responded to the RFI and submitted evidence                                                                                                                                                       | RFI                                 |
| 414                              | second\_cb\_lost                         | The bank ruled in the customer's favor on second chargeback                                                                                                                                           | PRE-ARBITRATION                     |
| 9999                             | unknown                                  | Unknown                                                                                                                                                                                               | UNKNOWN                             |
| 415                              | case\_closed                             | Case closed                                                                                                                                                                                           | CASE\_CLOSED                        |
| 416                              | eligible\_for\_appeal                    | You are eligible to appeal                                                                                                                                                                            | ELIGIBLE\_FOR\_APPEAL               |
| 417                              | waiting\_for\_response                   | Evidence has been provided and is under consideration                                                                                                                                                 | CHARGEBACK\_PENDING\_EVIDENCE\_SENT |
| 418                              | dispute\_reversal                        | The bank reversed the dispute                                                                                                                                                                         | CHARGEBACK\_WON\_DEFENDED           |
| 419                              | dispute\_won\_partial                    | You won a portion of the disputed charge                                                                                                                                                              | CHARGEBACK\_WON\_PARTIAL            |
| 420                              | unknown\_status\_chargebackExternally    | Chargeback externally                                                                                                                                                                                 | CHARGEBACK\_EXTERNALLY\_NO\_STATUS  |
| 421                              | pre-arbitration\_requested               | Pre-arbitration requested or in pending stage                                                                                                                                                         | PRE-ARBITRATION                     |
| 422                              | pre\_arbitration\_won                    | Pre-arbitration accepted by the issuer                                                                                                                                                                | PRE-ARBITRATION                     |
| 423                              | pre\_arbitration\_lost                   | Pre-arbitration denied by the issuer                                                                                                                                                                  | PRE-ARBITRATION                     |
| 424                              | rfi\_expired                             | The request for information (RFI) reply-by date to submit documentation passed                                                                                                                        | RFI                                 |
| 425                              | rfi\_accepted                            | The merchant opted out of providing evidence for the RFI                                                                                                                                              | RFI                                 |
| 426                              | pre\_arbitration\_expired                | The reply-by date to submit evidence passed and the merchant forfeited their right to respond                                                                                                         | PRE-ARBITRATION                     |
| 427                              | pre\_arbitration\_accepted               | The merchant opted out of providing evidence for the pre-arbitration                                                                                                                                  | PRE-ARBITRATION                     |
| 428                              | no\_value\_provided                      | Pagos didn't receive a value from the processor                                                                                                                                                       | NO\_VALUE\_PROVIDED                 |
| 429                              | unreadable\_value                        | Pagos received a value from the processor we can't interpret (e.g. test1234)                                                                                                                          | UNREADABLE\_VALUE                   |
| 430                              | chargeback\_cancelled                    | Chargeback was cancelled                                                                                                                                                                              | CHARGEBACK\_CANCELLED               |
| 431                              | second\_cb\_open                         | Second chargeback has been opened and no action has been taken yet.                                                                                                                                   | PRE-ARBITRATION                     |
| 432                              | pre\_compliance\_open                    | A pre-compliance chargeback has been opened and no action has been taken yet.                                                                                                                         | PRE-COMPLIANCE                      |
| 434                              | second\_cb\_won                          | The bank ruled in your favor on second chargeback.                                                                                                                                                    | PRE-ARBITRATION                     |