> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pagos.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

> Perform a daily healthcheck of your refund metrics in this high-level dashboard.

<Frame>
  <img src="https://mintcdn.com/pagossolutionsinc/QRaDPoi4Ubrfz0Pz/images/insights/metrics_refunds.png?fit=max&auto=format&n=QRaDPoi4Ubrfz0Pz&q=85&s=bdc66efd879b98bbf22b3364798e3eff" alt="Overview of the Metrics Refunds section in Insights" width="2474" height="1222" data-path="images/insights/metrics_refunds.png" />
</Frame>

## Navigating Refunds

To explore the Refunds Metrics pages:

<Steps>
  <Step title="Navigate to Refunds">
    Click **Metrics** in the main navigation, then click **Refunds**.
  </Step>

  <Step title="Select a tab">
    Each tab represents a different metric relevant to your refund data. Click a tab to view a graph of the associated metric over the last seven days. Your options include:

    <AccordionGroup>
      <Accordion title="Refund Rate">
        The percentage of total transactions successfully refunded in a given time period; calculated by dividing the total number of refunds processed by the total number of transactions; the bar lists in this tab show refund count
      </Accordion>

      <Accordion title="Refund Count">
        The total number of successful refunds processed in a given time period
      </Accordion>

      <Accordion title="Refund Value">
        The total combined value of all successful refunds processed in a given time period
      </Accordion>
    </AccordionGroup>
  </Step>

  <Step title="Set a date range">
    Use the **Date Range** filter in the top-right corner of the page to change the time period.
  </Step>

  <Step title="Compare to previous period">
    Click the **Compare to Previous Period** toggle to view the value of that metric in the chosen time period side-by-side with that of the previous period, including the total or percent change in that value from one period to the next.
  </Step>

  <Step title="Apply additional settings to the chart">
    Click **Options**, then select from the following (availability varies by metric):

    * **Frame Relevant Range** - Zoom in on the relevant range of values on the y-axis
    * **View Distribution** - Adjust the chart to show the percent distribution of your data across a set of parameters; this option only appears for count and value tabs when using [**Focus**](/insights/metrics/overview#focus) mode
    * **Show Trend Line** - Add a line demonstrating a statistical trend over the selected date range

    <Note>
      **Trend Line Notes**

      * The Trend Line option doesn't appear when using [**Focus**](/insights/metrics/overview#focus) mode.
      * Trend lines exclude the most recent time interval (e.g. this week when viewing a weekly [date range](/insights/insights-data-filters#date-range), or the last two days for daily intervals), as your data for that time is still coming in and could skew the trend.
    </Note>
  </Step>

  <Step title="Explore the bar lists">
    Use the [bar lists](#bar-lists) beneath the main graph to filter your data. Learn more about filtering Metrics pages in the [Overview](/insights/metrics/overview#filtering-metrics-pages).
  </Step>

  <Step title="Export your data">
    Click **Export** to select from the following options:

    * [**Open With...**](/insights/metrics/overview#open-with) - Select from the available options to continue your analysis in a different section of your Pagos Service Panel.
    * **Aggregated Data** - Download the data displayed in the chart. If you've [filtered](/insights/metrics/overview#filtering-metrics-pages) or [focused](/insights/metrics/overview#focus) your data to any particular dimensions or parameters, these customizations will be reflected in the exported data.
    * **Transaction-Level Data** - If you're subscribed to [Transaction-Level Data Exports](/insights/data-exports), you can download the data for the individual transactions included in the chart. Downloaded charts will appear in your **Exports** page; keep in mind, each report download is subject to your pricing agreement.
  </Step>
</Steps>

## Bar Lists

You can use bar lists on the Refunds page to identify which segments of your business are associated with the most refunds. Click on a parameter in any graph to [filter](/insights/metrics/overview#filtering-metrics-pages) all graphs on the page to only show transactions that fit the chosen parameter.

The available bar lists include:

* [Refund Status](/response-codes/refunds/refund-status-codes)
* Processor
* Data Connection
* MID
* Payment Method
* Card Type
* Card Brand
* Stored Credential
* Customer Country
* Issuer Country
* BIN
* Issuer