> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pagos.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Disputes

> Monitor disputes of non-card transaction in this high-level dashboard.

<Warning>
  By default, the Disputes Metrics page excludes the following data:

  * All card-based chargebacks
  * Card-funded PayPal transactions
  * Disputes that result in Rapid Dispute Resolution (see [step 4 below](#all-chargeback-statuses) to add these back in)
  * Disputes with the [status categories](/response-codes/chargebacks/chargeback-status-codes) of *cancelled*, *RFI*, *pre-arbitration*, *pre-dispute*, *notification\_of\_fraud*, and *pre-compliance* (see [step 4 below](#all-chargeback-statuses) to add these back in)
</Warning>

## Navigating Disputes

To explore the Disputes Metrics pages:

<Steps>
  <Step title="Navigate to Disputes">
    Click **Metrics** in the main navigation, then click **Disputes**.
  </Step>

  <Step title="Select a tab">
    Each tab represents a different metric relevant to your non-card dispute data. Click a tab to view a graph of the associated metric over the last seven days. Your options include:

    <AccordionGroup>
      <Accordion title="Dispute Rate">
        The percentage of *non-card* transactions for which customers issued disputes, calculated by dividing this month's dispute count by this month's transaction count; the bar lists in this tab show the count of non-card disputes
      </Accordion>

      <Accordion title="Dispute Count">
        The total number of *non-card* transactions that customers filed a dispute for in the given time period
      </Accordion>

      <Accordion title="Dispute Value">
        The total value of non-card transactions that customers filed a dispute for in a given time period
      </Accordion>
    </AccordionGroup>
  </Step>

  <Step title="Set a date range">
    Use the **Date Range** filter in the top-right corner of the page to change the time period.
  </Step>

  <Step title="Filter out specific transactions">
    Click **Dataset**, then select from the following options:

    <AccordionGroup>
      <Accordion title="Pending Transaction">
        Click toggle to remove pending transactions from your data.
      </Accordion>

      <Accordion title="All Chargeback & Dispute Statuses">
        Click toggle to include disputes resolved by Visa as Rapid Dispute Resolution, and those with the [status categories](/response-codes/chargebacks/chargeback-status-codes) of *cancelled*, *RFI*, *pre-arbitration*, *pre-dispute*, *notification\_of\_fraud*, and *pre-compliance*
      </Accordion>
    </AccordionGroup>
  </Step>

  <Step title="Compare to previous period">
    Click the **Compare to Previous Period** toggle to view the value of that metric in the chosen time period side-by-side with that of the previous period, including the total or percent change in that value from one period to the next.
  </Step>

  <Step title="Apply additional settings to the chart">
    Click **Options**, then select from the following (availability varies by metric):

    * **Frame Relevant Range** - Zoom in on the relevant range of values on the y-axis
    * **View Distribution** - Adjust the chart to show the percent distribution of your data across a set of parameters; this option only appears for count and value tabs when using [**Focus**](/insights/metrics/overview#focus) mode
    * **Show Trend Line** - Add a line demonstrating a statistical trend over the selected date range

          <Note>
            **Trend Line Notes**

            * The Trend Line option doesn't appear when using [**Focus**](/insights/metrics/overview#focus) mode.
            * Trend lines exclude the most recent time interval (e.g. this week when viewing a weekly [date range](/insights/insights-data-filters#date-range), or the last two days for daily intervals), as your data for that time is still coming in and could skew the trend.
          </Note>
  </Step>

  <Step title="Explore the bar lists">
    Use the [bar lists](#bar-lists) beneath the main graph to filter your data. Learn more about filtering Metrics pages in the [Overview](/insights/metrics/overview#filtering-metrics-pages).
  </Step>

  <Step title="Export your data">
    Click **Export** to select from the following options:

    * [**Open With...**](/insights/metrics/overview#open-with) - Select from the available options to continue your analysis in a different section of your Pagos Service Panel.
    * **Aggregated Data** - Download the data displayed in the chart. If you've [filtered](/insights/metrics/overview#filtering-metrics-pages) or [focused](/insights/metrics/overview#focus) your data to any particular dimensions or parameters, these customizations will be reflected in the exported data.
    * **Transaction-Level Data** - If you're subscribed to [Transaction-Level Data Exports](/insights/data-exports), you can download the data for the individual transactions included in the chart. Downloaded charts will appear in your **Exports** page; keep in mind, each report download is subject to your pricing agreement.
  </Step>
</Steps>

## Bar Lists

You can use bar lists on the Disputes page to identify how different segments of your business are impacted by non-card disputes. Click on a parameter in any graph to [filter](/insights/metrics/overview#filtering-metrics-pages) all graphs on the page to only show transactions that fit the chosen parameter.

The available bar lists include:

* [Dispute Reason](/response-codes/chargebacks/chargeback-reason-codes)
* [Dispute Status](/response-codes/chargebacks/chargeback-status-codes)
* Processor
* Data Connection
* MID
* Payment Method
* Card Type
* Card Brand
* Stored Credential
* Customer Country
* Issuer Country
* BIN
* Issuer