> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pagos.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Events

> Events provides your business with a unified view of every transaction—across all your processors—fully harmonized and delivered in one place. Payments, refunds, chargebacks, disputes: all your data, cleaned, structured, and ready for analysis. 

<Frame>
  <img src="https://mintcdn.com/pagossolutionsinc/iEUN320KRaZBqQEa/images/insights/events.png?fit=max&auto=format&n=iEUN320KRaZBqQEa&q=85&s=68b9a2b1a7c0043782db1b5256c30b8c" alt="Data Platform Events" width="3674" height="1940" data-path="images/insights/events.png" />
</Frame>

After you identify a pattern, trend, or anomaly in your payments performance, your next step is identifying the "why." To do so, you need to drill down to the exact transactions associated with the concerning change. With Events, you have instant access to transaction-level insights, allowing you can unlock a new level of insight and control over your payments.

## Navigating Events

<Steps>
  <Step title="Navigate to Events">
    Click **Events** in the main navigation.
  </Step>

  <Step title="Select a tab">
    Click the desired tab at the top of the page. Options include:

    <AccordionGroup>
      <Accordion title="Transactions">
        View approval and decline events from across your connected processors. This tab doesn't include verifications.
      </Accordion>

      <Accordion title="Chargebacks">
        View card-based chargeback events from across your connected processors.

        <Warning>
          By default, the Chargebacks Events tab excludes the following data:

          * All non-card-based disputes
          * SEPA chargebacks
          * Chargebacks that result in Rapid Dispute Resolution
          * Chargebacks with the [status categories](/response-codes/chargebacks/chargeback-status-codes) of *cancelled*, *RFI*, *pre-arbitration*, *pre-dispute*, *notification\_of\_fraud*, and *pre-compliance*; see step 6 below to add these back in
        </Warning>
      </Accordion>

      <Accordion title="Disputes">
        View non-card dispute events from across your connected processors.

        <Warning>
          By default, the Disputes Events tab excludes the following data:

          * All card-based chargebacks
          * Card-funded PayPal transactions
          * Disputes that result in Rapid Dispute Resolution
          * Disputes with the [status categories](/response-codes/chargebacks/chargeback-status-codes) of *cancelled*, *RFI*, *pre-arbitration*, *pre-dispute*, and *notification\_of\_fraud*; see step 6 below to add these back in
        </Warning>
      </Accordion>

      <Accordion title="Refunds">
        View refund events from across your connected processors.
      </Accordion>

      <Accordion title="Verifications">
        View verification events from across your connected processors.
      </Accordion>
    </AccordionGroup>
  </Step>

  <Step title="Set date range">
    Use the **Date Range** filter in the top-right corner of the page to select the time period you want to view events for.
  </Step>

  <Step title="Customize the table columns">
    Click **...** in the top-right corner of the table. **Visible Columns** lists the columns that appear in your Events table. **Available Columns** lists all potential [column options](#column-options) you can configure.

    * Drag and drop the options under **Visible Columns** to rearrange their order.
    * Click on an option under **Available Columns** to add it to the **Visible Columns** list.
    * Click the **X** beside an option name to remove it from your **Visible Columns** list.
    * Click **Apply** to save your column configurations.

    <Note>
      Your column configurations are specific to your Pagos account. Each member of your [Organization](/getting-started/managing-your-pagos-organization) can configure their own Events tables.
    </Note>
  </Step>

  <Step title="Apply filters">
    To apply a [filter](/insights/insights-data-filters#filter-options), click **Add Filter** above the chart, then click a filter in the drop-down menu; select your preferred filter parameters and click **Apply Filters**. To remove a filter, click the **X** beside the filter name.
  </Step>

  <Step title="Search">
    To search for specific events in any given tab, type the event ID (e.g. Transaction ID, Refund ID, etc.) or Order ID into the search bar, then press *Enter*.
  </Step>

  <Step title="Select an event to learn more">
    Click on a single event to open a [**Details**](#event-details-page) page containing additional information on the event.

    The details for an event in the Chargebacks, Disputes, or Refunds tabs will contain a **Pagos Transation ID**, identifying the original transaction associated with that event. Click this value to view the details for that specific transaction.
  </Step>

  <Step title="Export event data">
    If you’re subscribed to [Transaction-Level Data Exports](/insights/data-exports), click **Export**, then click **Transaction-Level Data** to download your complete event data. Downloaded events appear in your Exports page; keep in mind, each report download is subject to your pricing agreement.
  </Step>
</Steps>

### Column Options

You can select from the following column options when customizing the Events table on any tab:

* Amount
* Date
* Processor
* Data Connection
* MID
* BIN
* Issuing Bank
* Issuing Country
* Card Brand
* Card Type
* Payment Method
* Stored Credential
* Presentment Currency
* Order ID
* Soft Descriptor
* Transaction Response Code
* Transaction Status
* Any [Custom Dimensions](/getting-started/managing-your-pagos-organization#adding-custom-dimensions) added to your Pagos Organization

## Event Details Page

The **Details** page for a given event contains all the information we've ingested from your data connections about that event, organized into the following categories:

* **Event Details** - Response code, CVV code, status, stored credential, network advice, acquirer reference number, and more (available details depends on the event type)
* **Processor Details** - Data connection, MID, and processor transaction ID
* **Payment Method Details** - Payment method type, issuer country, BIN (if applicable), and more
* **Settlement Information** - [Settlement type](/response-codes/settlement-type-codes), amount, and date; available only for transactions processed through Adyen and Chase
* **Costs & Fees** - Transaction-level fee information
* **Additional Data** - Confirmation if the associated transaction was refunded or disputed, the retry attempt (if provided), the soft descriptor, and the [POS Entry Mode](/response-codes/pos-entry-mode-codes)
* **Custom Dimensions** - The [custom dimensions](/getting-started/managing-your-pagos-organization#adding-custom-dimensions) you've created for sorting your data in Pagos


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